Customer Insights Analyst

7 days ago

Sydney, New South Wales, Australia NSW Government -icare Full time

Identify & deliver customer insights to stakeholders for icare Workers Comp:


  • Fixed term, Full-time position, Sydney CBD:
-
Hybrid working environment, salary from $120K + super + benefits

About the Role


Working closely with the portfolio leads within the insights generation team to identify and deliver customer insights to stakeholders that are timely, actionable and that facilitate customer-centric decision-making, and drive improvements in customer experience.


Benefits

  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • 17.5% annual leave loading
- icare day - access to an extra day's leave

  • Comprehensive learning and development support aligned to icare's Core Capabilities.


 Our People Awards
  • Onthespot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program

Duties
It's an exciting time at icare where no two days are the same; as a Customer Insights Analyst you will:

  • Identify, analyse and interpret trends, patterns and stories told through available customer data to support the development of insights that can inform change
  • Work collaboratively with the broader Customer and Community Team teams to leverage information and insights across different business areas to help drive the strategy to deliver better customer outcomes and experiences
  • Project manage and deliver new quantitative & qualitative customer research studies from understanding needs, to scoping requirements, through to data collection and reporting
  • Proactively monitor CXM (Customer Experience Measurement) data / results particularly KPI performance to identify and communicate new trends and opportunities to improve performance
  • Develop and evolve working practices and tools, to drive continuous improvement and increase the value of insights to stakeholders.

Skills & Experience

  • Relevant tertiary education, or equivalent knowledge and skills acquired through extensive practical quantitative research experience.
  • High level proficiency in Word, Excel and PowerPoint
  • Experience with usage of research data analysis packages
  • Strong experience in compiling and analysing customer data
  • Proven track record of communicating customer findings to stakeholders
  • Experience with Customer Feedback Software e.g. Qualtrics

Culture


We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.

We are committed to our people's development so the people of NSW can thrive.

About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities.

Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.


  • For more information about icare visit our website
-
icare operates a direct sourcing model so no agency introductions will be accepted:

  • We are a Circle Back Initiative Employer
  • we commit to respond to every applicant
  • A talent pool may be created through this recruitment process.

  • Junior Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    World Class Training and Development Programme Fantastic benefits and rewards Flexible working and autonomy in every senseJunior Insights Analyst ( SQL / Tableau )Sydney (Hybrid work)$120k (incl. Super)Are you a Data Analyst eager to join a world-class Analytics team and design, build and analyse targeted campaigns?This could be for youOur client, one of...

  • Marketing / Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    Marketing / Insights Analyst ( SQL / Tableau / Teradata )Sydney (hybrid working)Retail$110k-125k package plus 5% bonusMarketing / Insights Analyst ( SQL / Tableau / Teradata ) is required to join a household Retail Client in the heart of Sydney.This is an exciting opportunity to be a part of something huge: designing, building and analysing targeted and...

  • Customer Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia Bluefin Resources Full time

    Multiple Customer Insights roles within product and mortgage space Work with senior stakeholders and turn business problems into meaningful insight Hybrid roles (2 days office / 3 days wfh)Customer Insights Analyst - Reputed Global BankMultiple Customer Insights roles within product working on mortgage portfolio turning business problems into meaningful...

  • Customer Insights Analyst

    7 days ago

    Sydney, New South Wales, Australia ING Group Full time

    It's a fun and exciting time to join ING, Australia's most recommended bank for the 4th consecutive yearWe're looking for an experienced Customer Insights Analyst - Customer Strategy, to join our high performing team.OurCustomer Insights team improve service and product offerings by understanding our Customers enquiries, actions and behaviours to deliver...

  • Pricing Analyst

    7 days ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    Work with team of talented professionals on a great brand Flexible working in every sense Be a part of the second highest performing team in the businessPricing Analyst ( SQL / Excel )Sydney / Remote$100-110k base plus superPricing Analyst ( SQL / Excel ) is required to support the Prepaid Product & Pricing team of a well-known, Australian business. This...

  • Customer Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia ING Full time

    ING, Australia's most recommended bank is on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques.You'll be an...

  • Pricing Analyst, Commercial

    7 days ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    Sydney hybrid working Pricing function at the core of the business's value chain Generous product discounts, flexi workPricing Analyst - Commercial AnalyticsSydney (Hybrid)Retail / eCommerce$110k plus superPricing Analyst - Commercial Analytics is required to join a company that exist to inspire millions of people with new and better ways to work and learn...

  • Data Analyst

    7 days ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    12 month rolling contract, lots of longevity Company with a great cause and mission Be part of a cloud migration projectSenior Analyst ( SQL / SAS / Teradata )12 month rolling contractSydney (hybrid)$ day rate plus superSenior Analyst ( SQL / SAS / Teradata ) is required to join a company with a great purpose.This role will sit within the Data & Analytics...

  • Senior Insights Analysts

    7 days ago

    Sydney, New South Wales, Australia FinXL Full time

    Senior Insights Analysts Our Client is looking for Senior Insights Analysts for a 12+ months contract opportunity.The Research & Customer Senior Analyst is accountable for undertaking ground-breaking Research and delivering Insights that create a step change with the industry deliver products and customer services that exceeds customer expectations.Sydney...

  • BI Analyst

    1 week ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    Flexi remote work Make a difference to the lives of many Australians Work in collaboration with the Data Science teamBI Analyst ( SQL / Tableau / Alteryx )Sydney / Remote (one day in office)$120-125k base plus 10% bonus and superBI Analyst ( SQL / Tableau / Alteryx ) is required to join one of Australia's largest diagnostic imaging and healthcare tech...

  • Insights Analyst

    1 week ago

    Sydney CBD, New South Wales, Australia Mane Consulting Full time

    Contract Sydney CBD, New South Wales Posted 2 hours ago Negotiable USD / Year Salary: NegotiableInsights Analyst in the banking and finance sector. This role involves analyzing data to provide valuable insights and recommendations to stakeholders, which can aid decision-making processes within the organization. The role is a 12-month contract with the...

  • Quantitative Insights Analyst

    7 days ago

    Sydney, New South Wales, Australia Resources Group AU Full time

    The Business:When it comes to CX Measurement, Strategy and Consulting this Market Research Consultancy is a pioneer. Their 50-strong team recognises that there is no one-size-fits-all approach when it comes to measuring customer experience (CX). Every company and industry has unique challenges and goals and therefore requires a tailored CX metric to...

  • Senior Insights Analysts

    7 days ago

    Sydney, New South Wales, Australia FinXL Full time

    Senior Insights AnalystsOur Client is looking for Senior Insights Analysts for a 12+ months contract opportunity.The Research & Customer Senior Analyst is accountable for undertaking ground-breaking Research and delivering Insights that create a step change with the industry deliver products and customer services that exceeds customer expectations.Sydney...

  • Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia HCF Full time

    Position: Insights AnalystAs part of the Member Analytics team your role will be to work on and identify areas of opportunity or business problems and provide data driven member insights and recommendations that are actionable, scientifically backed yet easy to understand to support the HCF business and members.You will have the opportunity to work on a wide...

  • Insights Analytics Analyst

    7 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Insights Analytics Analyst- Deliver actionable insights that positively influence our customer journeys.- Collaborate within a solution-driven, inclusive and friendly team environment- Interact across multiple stakeholder areas of impact.See Yourself in the TeamThe Data & Decision Science (DDS) team is responsible for leading the delivery of world class...

  • Insights Analyst

    7 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    At CommBank we believe in working somewhere that works for you. We have many flexible working options available so talk to us about which arrangements could work best for you. _You are passionate about all things Data related with an interest in Customer InsightsWe are a high performing team with a passion for innovation and continuous improvementTogether we...

  • Customer Data Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia ING Full time

    ING, Australiais on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques.You'll be an integral part of our Customer...

  • Marketing Insight Analyst

    1 week ago

    Sydney, New South Wales, Australia West Recruitment Full time

    Marketing Insight Analyst- $700 - $750 per day 3 Month Contract Extensions PossibleMarketing Insight Analyst - Contract - $700 - $750 per day***We are currently looking for a passionate and highly skilled Marketing Insights Data Analyst for a short-term contract in Parramatta. This is a 3-month contract but, due to the nature of the analysis required, there...

  • Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia Optus Full time

    Insights Analyst - amaysim:Date:27 Aug 2023Location: Sydney amaysim HQ (ACS), AustraliaCompany:Singtel GroupAt amaysim, it's not just the customers that get all the Big Love - we make sure our people feel it too Our people are the staple of our culture and everything we do is driven by our four key values, with empathy at the heart of it all. We work hard...

  • Customer Data Insights Analyst

    7 days ago

    Sydney, New South Wales, Australia ING Bank N.V. Full time

    ING, Australiais on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques.Our ideal candidate will be passionate about...