Current jobs related to Contact Centre Operator - Melbourne - Telstra Health

  • Contact Centre Operator

    5 months ago

    Melbourne, Australia Telstra Health Full time

    Hi we’re Telstra Health. We’d like to tell you a few things about us that you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia. Telstra Health...

  • Contact Centre Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Ingenico Group Full time

    Ingenico Group is a global leader in the fintech market, with a rich history of innovation and a diverse community of experts driving the evolution of commerce worldwide.We provide merchants with a comprehensive range of services and solutions that simplify payment processes and enhance the consumer experience, across various sales channels and payment...

  • Contact Centre Manager

    4 months ago

    Melbourne, Australia Probe CX Full time

    **About the Role** The Contact Centre Manager is responsible for all aspects of the Contact Centre’s performance. The Contact Centre Manager will bind all specialist Probe resources contributing to the success of the Contact Centre, to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes. The Contact Centre Manager...

  • Strategic Contact Centre Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia SMAART Recruitment Full time

    Dynamic and Experienced Strategic Contact Centre Operations ManagerWe are seeking a highly skilled and motivated Strategic Contact Centre Operations Manager to join our team. As a key member of our Senior Leadership team, you will be responsible for driving the growth and success of our sales contact centre.About the RoleLead the development and...

  • Strategic Contact Centre Operations Manager

    4 days ago

    Melbourne, Victoria, Australia SMAART Recruitment Full time

    As a Sales Team Lead - Contact Centre Operations, you will be responsible for spearheading the growth and expansion of our contact centre. You will oversee daily operations to ensure agents meet sales targets while maintaining high-quality customer interactions. Key Responsibilities: Operational Management: Oversee daily operations to ensure agents meet...

  • Contact Centre Manager

    4 weeks ago

    Melbourne, Victoria, Australia Ingenico Group Full time

    Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. Our innovative range of services and solutions eliminate payment complexity and make purchasing quick, seamless, and secure for consumers.The Opportunity: We are seeking a highly skilled and experienced Contact Centre Manager to...

  • Strategic Contact Centre Operations Director

    4 weeks ago

    Melbourne, Victoria, Australia SMAART Recruitment Full time

    About the RoleWe are seeking a highly experienced Strategic Contact Centre Operations Manager to spearhead our sales team's growth and expansion. As a key member of our Senior Leadership team, you will collaborate with the CEO to align sales strategies with overall business objectives.Key ResponsibilitiesOperational Management: Oversee daily operations to...

  • Contact Centre Manager

    4 weeks ago

    Melbourne, Victoria, Australia Ingenico Group Full time

    About the RoleIngenico Group is seeking a highly skilled Contact Centre Manager to lead and manage our Helpdesk teams. As a Contact Centre Manager, you will play a critical role in ensuring the smooth and efficient operation of our contact centre, focusing on delivering exceptional customer service and support to all our customers and merchants.Key...

  • Strategic Contact Centre Operations Director

    4 weeks ago

    Melbourne, Victoria, Australia SMAART Recruitment Full time

    About the RoleWe are seeking a highly skilled Strategic Contact Centre Operations Manager to lead our sales team and drive business growth.This is a unique opportunity to join a leading Australian company and contribute to our expansion.Key ResponsibilitiesOperational Management: Oversee daily operations to ensure agents meet sales targets while maintaining...

  • Contact Centre Manager

    4 months ago

    Melbourne, Australia Ingenico Group Full time

    Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We provide merchants with a comprehensive and innovative range...

  • Contact Centre Manager

    4 weeks ago

    Melbourne, Victoria, Australia Ingenico Group Full time

    Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. Our innovative range of services and solutions eliminate payment complexity and make purchasing quick, seamless, and secure for consumers.The Opportunity: We are seeking a highly skilled and experienced Contact Centre Manager to...

  • Contact Centre Administrator

    2 months ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 30/06/2025 Organisation: Department of Justice and Community Safety **Salary**: $109,730 - $132,764 Occupation: IT and Telecommunications Reference: VG/1817988SEP2024 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...

  • Head of Operations

    4 months ago

    Melbourne, Australia SMAART Recruitment Full time

    **SMAART Recruitment** has once again partnered with one the world's largest and fastest growing BPOs. Due to new logos and growth in the APAC region, they are now looking for a Head of Operations to take their team to new heights in Australia. This client facing role is a hands-on position that will see you manage their growing Contact Centre, which is...

  • Contact Centre Administrator

    2 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Contact Centre Administrator role available - Fixed term until 30 June 2025 - Full time opportunity - VP5 salary: $109,730 to $132,764 plus superannuation The Department of Justice and Community Safety (the department) is seeking a Contact Centre Administratorto provide a critical role within Corporate Services and Infrastructure. About the Business...

  • Contact Centre Lead

    2 months ago

    Melbourne, Australia Startek Australia Full time

    Exciting opportunity to make your mark in Startek - a global company - Melbourne CBD Location, close to public transport - Opportunity to grow and develop your career **About Startek** Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations...

  • Contact Centre Team Lead

    4 days ago

    Melbourne, Victoria, Australia Ingenico Group Full time

    Ingenico, a global leader in fintech, seeks a seasoned professional to oversee its contact centre operations. With a strong technical background and leadership skills, this individual will be responsible for ensuring seamless customer interactions.The Contact Centre Manager plays a pivotal role in driving customer satisfaction and loyalty. Key...

  • Contact Centre and Tag Manager

    3 weeks ago

    Melbourne, Victoria, Australia Transurban Full time

    About the RoleWe're seeking a highly skilled and experienced professional to lead our outsourced contact centre service delivery and tag management providers. As our Contact Centre and Tag Manager, you'll play a pivotal role in ensuring we deliver outstanding customer experience via our offshore contact centre provider, while continuing to evolve and...

  • Contact Centre Supervisor

    5 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Manage the daily operation of the FAS contact centre, ensuring that the contact centre meets daily service targets and functional responsibilities. - Ongoing positions - VPS5: $106,534 - 128,897 + superannuation The Department of Justice and Community Safety are seeking Contact Centre Supervisor to join the new Victims of Crime Financial Assistance Scheme,...

  • National Contact Centre Manager

    2 months ago

    Melbourne, Australia Lite n’ Easy Full time

    **Introduction**: Are you ready to be part of something bigger? At Lite n' Easy, we are not just about meals; we are about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they are on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion...

  • Team Leader, Contact Centre

    4 weeks ago

    Melbourne, Victoria, Australia Ingenico Group Full time

    Job Title: Contact Centre Team LeaderJob Summary:Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with a comprehensive range of services and solutions that eliminate payment complexity and make purchasing quick, seamless, and secure for consumers. As a...

Contact Centre Operator

4 months ago

Melbourne, Australia Telstra Health Full time

Hi we’re Telstra Health. We’d like to tell you a few things about us that you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia.

Telstra Health operates the National Cancer Screening Register on behalf of the Australian Government. The register is a digital platform that enables a single electronic record for Australian’s who participate in screening for cervical and bowel cancer. It helps improve cancer screening outcomes for individuals by inviting and reminding eligible participants when they are due for screening, and by providing screening histories to a patient’s healthcare provider to help inform appropriate care.

We currently have multiple Contact Centre Operator roles available to be a part of this program.

Help us shape a connected future for healthcare by:

- Working within a team to answer telephone-based end user queries - verifying information, monitoring and responding to incoming and making outgoing phone calls
- Accurately maintaining participant records and investigating exceptions by following up with the Team Leaders and Healthcare Professionals
- Contribute to data processing tasks with a high level of attention to detail and process data in accordance with NCSR policies and procedures.
- Maintaining confidentiality and sensitive matters diplomatically and discreetly
- Utilising appropriate systems and processes and adhering to all National Cancer Screening Register policies, procedures and work instructions
- Having a continuous improvement mind-set and providing suggestions to the Contact Centre Team Leaders.

**To be considered for this role you will have;**
- High level customer focus with the ability to positively relate and interact with people to foster productive outcomes
- Experience working in a Contact Centre, retail, hospitality, business or other customer service work environments
- Exceptional communication skills, and the ability to adapt your communication style to the needs of your audience
- Ability to work under pressure with conflicting priorities and meeting strict deadlines
- Competent data entry skills and high-level attention to detail
- High level verbal and written communication skills

The contact centre hours are 8am to 9pm Monday to Friday, working a flexible rotating roster.

As the Contact Centre Officer, you will be required to work from our modern office in Lonsdale Street, Melbourne CBD.

**What's in it for you**:

- Career progression and learning and development opportunities
- Upskilling opportunities within Telstra Health
- Free Telstra mobile phone and plan for eligible employees
- Purchased Annual Leave scheme
- Telstra Rewards program - access a number of employee discounts and benefits that could include discounts on shopping, gym memberships, movie tickets and health insurance

'_We are a Circle Back Initiative Employer - we commit to respond to every applicant.'_