Customer Service Officer

6 months ago


Altona, Australia Freight Assist Australia Full time

**About Us**

Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of industries including food, manufacturing, general products and dangerous goods (packaged and bulk).

**About the Role and the Team**:
As a Customer Service Officer, you will play an integral part in our Customer Service team. You will be a thinker that is familiar with processing a variety of data entry and administrative duties in a fast-paced transport office.

We are not your usual Customer Service team, we understand that every call is different and every situation requires a unique approach. We are a small, intimate team that is relaxed and fun. We are driven by excellence and strive to achieve a high standard of service for our customers daily.

If you are looking to develop your career and customer service skills, this position within the FAA family is the perfect role for you.

**You will be responsible for**:

- Providing customer service and resolution to customer queries
- Data entry (customer pick ups & consignment notes)
- Time slot bookings
- Creating onforwarding manifests
- Accurate pallet reporting
- Assisting other team members and departments as required
- Liaising with drivers and fleet team to retrieve outcomes for customers within a timely manner
- Liaising with internal and external stakeholders, including FAA depots nationally

**Experience and Skills**:

- Good communication skills (verbal & written)
- Teamwork skills (effectively working with others)
- Ability to provide customer service support
- Strong administration and learning skills
- Positive attitude, reliable and efficient
- Ability to work autonomously as well as within a team
- Ability to work in a fast-paced environment
- High level of accuracy and attention to detail
- Positive mind-set to learning & personal development
- Efficient time management, planning, and organisational skills
- Problem-solving using resources and teamwork
- Previous experience within a road transport environment is required
- High level of data entry experience

**Join us**:
At freight assist Australia we believe our people are one of our greatest assets. We are proud of what we achieve and recognise and reward those who go above and beyond.

**Benefits include**:

- Ongoing training and development
- Growth opportunities
- Job security
- A friendly team environment

This is a great opportunity for a talented individual to join a fast-growing business and become an integral member of the team.

If you are ready for a new challenge with an Australian owned Leading National Logistics Provider that will nurture your career path and build on your current expertise, select the "Apply" button below.

FAA Group are an equal opportunity employer that provide the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history. We encourage and welcome Aboriginal and Torres Strait Islander peoples as First Nation Australians to apply.

Schedule:

- 8 hour shift
- Day shift
- Morning shift

Application Question(s):

- What is your salary expectation?
- What is your notice period?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Wetherill Park, NSW 2164 (required)

Work Location: In person



  • Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...


  • Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...


  • Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Pm Administrator

    6 months ago


    Altona, Australia Freight Assist Australia Full time

    **About Us** Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of...


  • Altona, Australia Conquest Personnel Pty Ltd Full time

    **Temp - around 3 months but possibly longer** **Company** This privately owned company, based in Altona North, represents high profile, well known brands. With a loyal client based, they have experienced significant growth and require an extra pair of hands within the customer service team. As a wholesaler, they have a large distribution facility...


  • Altona, Australia Carrera Full time

    **Altona VIC, Australia** Job Type **About the company** The company has a long history in manufacturing, import and distribution of a wide range of food products across very broad retail, wholesale and industrial channels. They have a focus on supply-chain based solutions managing the entire supply chain process to ensure right product is delivered at...


  • Altona, Australia Etex Australia Full time

    Are you a customer service superstar looking to advance your career? - Location: Altona | Shifts between 6am - 5pm; Monday - Friday - Join a global organisation offering genuine opportunities for career growth **Siniat** is one of the flagship brands of the Etex Group. Siniat manufactures and supplies wall and ceiling solutions and is the only Australian...


  • Altona North, Australia Conquest Personnel Pty Ltd Full time

    About the Company Join an internationally renowned Australian market leader in wholesale and B2B distribution! Known for exceptional quality, an extensive product range, and value, this brand is the "go-to" for countless customers. Built on family values, the company fosters a supportive team environment, where employees stay long term. With a strong...


  • Altona, Australia HOBAN Recruitment Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and customer-centric environment? HOBAN Recruitment are currently seeking expressions of interest for multiple positions across Melbourne CBD and North-West suburbs. Benefits of applying with HOBANCompetitive RemunerationWeekly PayFlexible working arrangements...


  • Altona, Australia Michael Page Full time

    Free onsite parkingSupportive Team EnvironmentAbout Our ClientOur client is a well-established entity within the Business Services industry. With a workforce that exceeds 1000 members, they have a notable presence in their sector. They pride themselves on their commitment to customer service and their ability to provide a supportive work environment for...


  • Altona, Australia Michael Page Full time

    Free onsite parkingAbout Our ClientOur client is a well-established entity within the Business Services industry. With a workforce that exceeds 1000 members, they have a notable presence in their sector. They pride themselves on their commitment to customer service and their ability to provide a supportive work environment for their team.Job Description...


  • Altona, Australia Michael Page Full time

    As a Customer Service Representative at Michael Page, you will have the opportunity to work in a vibrant location like Altona and be part of a well-established entity within the Business Services industry.We are seeking an individual with strong communication and interpersonal skills who can handle difficult customers with patience and professionalism. The...


  • Altona, Australia Branched People Pty Ltd Full time

    An exciting opportunity has arisen for a **Customer Service Representative** to join our clients team. This role will see you as the first point of contact for our customers, ensuring that they receive exceptional customer service at every step of the way. **In this role you will**: - Provide sales support - process customer orders and ensure appropriate...


  • Altona, Australia Sharp & Carter Full time

    Long established business with a stellar reputation in the industry - Work close to home in the western suburbs with parking on site - Are you a problem solver? Quick on your feet? Read on... **The client**: Our client is a leading supply-chain solutions provider based in Melbourne's western suburbs. They specialise in importing and distributing food...


  • Altona, Australia Repco Full time

    Repco is a leading provider of automotive aftermarket parts in Australia and New Zealand.The estimated salary for this role is $55,000 - $65,000 per year.Job DescriptionWe are seeking a highly motivated and customer-focused Retail Assistant to join our team at Repco Altona. As a key member of our store team, you will play a vital role in providing...


  • Altona North, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Manufacturing & Production**Location**: - Altona North - Victoria**Salary**: $65k-$70k + super **Reference**: - BH-26383**The Company** A leading Australian manufacturer and distributor, committed to continued growth as a leader in quality products and solutions for a highly...


  • Altona, Australia Repco Full time

    Repco Careers: We are seeking a highly motivated and dedicated Retail Assistant to join our Altona store.The successful candidate will be passionate about delivering exceptional customer service and have a genuine interest in the automotive industry.Key Responsibilities:Provide genuine service, creating lasting impressions and moments that matter for...

  • Office Manager

    2 months ago


    Altona, Australia Dabbagh Group Full time

    Dabbagh Group is looking for an Office Manager to oversee the day-to-day operations of the office and providing administrative support to the management team. This role involves coordinating office activities and ensuring that the office runs smoothly and efficiently. **Responsibilities** In this challenging and rewarding role, you will play a pivotal role...


  • Altona, Australia Repco Full time

    About RepcoRepco is Australia's leader in Automotive Aftermarket Parts and one of the most widely recognised brands in the Australian and New Zealand markets.Our CultureWe value our team members and deliver careers and experiences that are both challenging and rewarding. We focus on results and continuous improvement, and we have fun at work.Job SummaryWe...


  • Altona, Australia HOBAN Recruitment Full time

    At HOBAN Recruitment, we're seeking a highly skilled Customer Service Administrator to join our team in Melbourne CBD and North-West suburbs. This role offers a competitive salary of $60,000 - $80,000 per year, with the potential for flexible working arrangements and weekly pay.About the RoleRespond to inbound customer inquiries via phone, email, and live...