Customer Service Advisor

2 weeks ago

Altona North, Australia Toyota Full time

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women’s Conference.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:
- Subsidised motor vehicle- 13% superannuation with subsidised income protection, life and total disability insurance- Annual contribution to your private health insurance worth over $1800- Significant family vehicle lease and purchase discounts- Flexible hours and workspaces, with a hybrid of working from home and in the office- Wellness facilities - free onsite gym, end of trip facilities- Free car parking and discounted onsite cafe- Free onsite primary school holiday program- 5 days paid domestic and family violence leave- Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership- Paid volunteer days to support your community and matched giving program- 14 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave

What you’ll contribute to

This role is based in Altona North and is on a Max term contract basis.

How you’ll make an impact-
- Make informed decisions and recommend countermeasures in order to ensure timely and efficient case resolution and customer satisfaction. Escalate and complex or serious issues to minimise Toyota’s risk exposure.- Accurately inputs information from the customer into Salesforce to establish trends in customer dissatisfaction, information requirements or product concerns in order to provide the business with accurate and timely information.- Continually follow up with the customer the status of any outstanding issues, and document and report back to the customer for case resolution.- Contributes to the implementations and maintenance of agreed processes and procedure to achieve business objectives.

Your attributes - If you’ve got one or more, we’d love to hear from you- Experience in customer service- Automotive experience desirable- Excellent verbal and written communication skills

You’re welcome to find out more by visiting our careers page:
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use._

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

We don’t require a cover letter or selection criteria to be addressed.

Come with us and help create the future.

Primary Location

Altona North - 494 Grieve Parade

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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