Manager - Mental Health and Wellbeing

4 days ago

Sydney, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne, and Sydney, and employing over 1000 staff.

We are thrilled to be returning to something that we do incredibly well, as we return to the NSW workers compensation arena we do so with a sense of renewal, excitement, and ambition. Our globality means that we are solid and stable, and our local leadership allows us to innovate and offer you safe structure, unabated support to do your job well and of course an opportunity to be part of something new.

**Responsibilities**:
**Role Purpose
The purpose of this role is to deliver exceptional claims service and leadership under the Icare NSW workers compensation scheme. As a leader in mental health and wellbeing, you will research and implement best practices for claims management for mental injury claims by supporting the mental health consultants in executing the overall wellbeing strategy.

**Key Responsibilities**
- Contribute to the development, implementation, and revision of the NSW Workers Compensation Strategic plan.
- Lead the design and delivery of the Mental Health & Wellbeing Strategy.
- Develop innovative mental injury return to work strategies, particularly relating to face-to-face service, with the aim of improving early RTW outcomes for workers and employers impacted by mental injury claims.
- Working with L&D to build an environment of learning and support continuous improvement for handling and awareness of mental health risk.
- Provide specialist advice to leaders and claims managers that positively influences and drives optimal claims management practices and outcomes.
- Analyse business team performance trends, risks, and projections, and implement remedial action to resolve issues where required.
- GB values its employees and offers a friendly, comfortable working environment that facilitates a work and life balance_
- Be engaged with a high performing and agile team backed by a positive culture and a range of employee benefits. If this sounds like your future career, then we want to hear from you today_

Qualifications:
**Essential**
- Previous experience working in the mental health field such as consulting, nursing, social worker or equivalent, within a workers compensation setting.
- Practical experience in designing and successfully implementing mental health programs.
- Demonstrated experience in managing risk and optimising support where risk exists in a mental health context.
- Knowledge of general business and administrative practices and managing cost effective business activities.
- Experience in managing performance through qualitative and quantitative metrics.
- Leadership and motivational ability.
- Experience in recruiting, developing, and retaining individuals.
- Demonstrated experience in managing and resolving workplace conflict.

**Desirable**
- Workers compensation and/or claims management experience in a leadership capacity
- Demonstrated experience in the delivery of specialised return to work or technical claims services

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