Customer Insights Analyst

4 weeks ago

Adelaide Region SA, Australia SKYCITY Full time

Join an Iconic South Australian organisation
- Be part of a dynamic team and industry
- Demonstrate the power of data across our business departments

We are seeking a creative thinking, data-loving analyst who is enthusiastic about turning data into informative insights.

SkyCity Adelaide is South Australia's largest employer of hospitality staff with over 1300 employees working across 200 different types of positions - the variety of careers across our business is huge We have EOS by SkyCity, our award-winning luxury hotel, restaurants and bars, a world-class casino and our corporate offices all located in the heart of one of the world's most liveable cities.

As part of the SkyCity Entertainment Group employing over 4,000 people who welcome and delight millions of customers each year, our vision is to be the leader in gaming, entertainment and hospitality in our communities. Our teams are made up of people who are our heart and soul and represent over 70 different cultures. We're extremely proud of our diversity and it is important to us that our people have opportunities to learn and grow within our communities.

Right now, we are looking for a Customer Insights Analyst to join the team here are SkyCity Adelaide.

**_ So, what is this opportunity about _**
You will be managing and interrogating behavioural and transactional data to aid in managing the customer lifecycle and providing performance measurement and reporting support to the Customer Insights and Strategy Manager to develop and deliver insight-led strategies within a leading hospitality group.

**_ And, what are we looking for _**
You are a data-driven, customer-led thinker, analytical, motivated and a self-starter. You pride yourself on your technical ability and thrive on delivering actionable, commercial outcomes for the business. You need to have a demonstrated ability to establish and maintain strong customer relationships, along with strong communication skills and an ability to interact with people at all levels.
- Previous exposure to reporting and analysis with the ability to transform data into information;
- Strong numerical and time management skills;
- Proficiency in using Excel and other Microsoft based systems;
- Ability to manage competing deadlines across different stakeholder groups;
- Proven ability to work autonomously and as part of a team;
- Possess a proactive approach in a dynamic working environment;
- Tertiary qualification in Business, Economics, Statistics or relevant fields;
- Experience with common data mining & business intelligence tools such as SAS, MicroStrategy or Business Objects will be an added advantage;
- Experience programming languages such as SQL, R, Python or Java (desirable);
- Agile, proactive and passionate about working in a fast paced environment

**_ What's in it for you _**
Besides working with great people, you will enjoy the following benefits:

- SkyCity Flex - flexible working program
- Fully subsidised meals available at our employee restaurant
- In-house dry-cleaning service, which is also available for personal use at a discounted rate
- Subsidised car parking and public transport tickets
- Discounts available across SkyCity Adelaide outlets

It really is an exciting time to be joining SkyCity Adelaide. This is your chance to make your mark, make a difference and together, we can make magic

**_ No recruitment agencies please._**
- The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs._

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