Customer Success Specialist

5 days ago

Sydney, New South Wales, Australia Quandoo UK Ltd. Full time

Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team

Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are helping businesses build a strong online presence and increase their bookings. We also provide a selection of SaaS solutions to simplify how they manage bookings, turn tables and build better diner experiences. So if you are ready to showcase those amazing customer service & people skills, then we encourage you to apply

The Role
As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focused verticals:

  • Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo.
  • Partner Support: our frontline team handling all incoming communication channels - phone, chat and email.
  • Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach.

Your initial placement in one of the verticals will be based on your experience and the needs of the business. In line with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

Job Description
  • Provide a high level of support to our partner restaurants.
  • Understand the partner lifecycle and how the three verticals work together.
  • Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region.
  • Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value.
  • Maintain an expert level understanding of our product and service to clearly communicate the value.
  • Have a commercially minded approach to nurturing our partner base.
  • Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product.
  • Be the voice of our partners to provide internal feedback on how we can improve.
Qualifications
  • 1-2 years experience in providing an exceptional customer experience in the B2B sector.
  • Proactive approach with a sales undertone to servicing our partners.
  • Excellent verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with external and internal stakeholders.
  • Proven experience in successfully overcoming challenging situations.
  • The ability to work autonomously and be self-disciplined.
  • Understanding of the importance of teamwork.
  • A keen eye for detail and accuracy when performing tasks.
  • Efficient time and priority management skills.
Additional Information
  • Flexible work environment.
  • Opportunity to work on both local and national level where your skill sets are diversified.
  • No Boredom Quandoo offers challenges and development every day.
  • Personal Development annual allowance of 200 euros (available once probation has been passed).
  • Contribute to the success of the company - Learn your role and become an industry expert
  • The opportunity to work with people from all around the world.
  • Fun working environment - collaborate with highly motivated colleagues.
  • Access to Quandoo's EAP - Nilo Health.

If you want to be a part of Quandoo's future then we encourage you to apply now…Please note: Only applicants who are short-listed will be contacted.

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