Associate Administrator/receptionist

3 weeks ago

Surfers Paradise, Australia Artesian Hospitality Full time

**The Company**

Artesian Hospitality is one of Queensland's largest and most well-established hospitality organizations. Artesian is recognized as an industry leader in the hospitality space and is synonymous with quality customer service and high caliber employees.

Our portfolio includes the day and nightlife brands Surfers Pavilion, White Rhino, Bedroom, Sincity, Havana and Cali Beach.

**The Opportunity**

Artesian Hospitality is looking for Part-Time Receptionist/Administrator for our Head Office reporting to company's Director of Strategic Planning & Partnership. You would be working approximately 30 hours a week - 4 days a week 12:00PM to 8:30PM (including weekends).

**Responsibilities**

An Associate Administrator will be responsible for but not limited to:

- Provide administration support to Head Office Team
- Answering and responding to all incoming enquires.
- Confidently dealing with customer complaints and maintaining positive customer experience.
- Proactively seek sales opportunities, ensuring a focus on continuous business development
- Maintain strong working relationships with the Directors and stakeholders and ensure open lines of communication are maintained.
- Managing bookings through our reservation systems and CRM requests.
- Managing couriers and parcels.
- Setting up meeting rooms and maintaining cleanliness in the head office.
- Ad hoc administration tasks to support the role and the wider business.

**Skills & Experience**
- No qualification required.
- 1-year previous experience in a similar role/industry
- Adaptable and willingness to learn.
- Excellent communication skills.
- Customer focused - previous experience in client facing administration, sales or customer service type roles is advantageous.
- Strong capability in Microsoft Office Suite.
- Ability to work as part of team but also autonomously.
- Strong organisational and time management skills with the ability to prioritise and multi-task in a fast-paced environment.
- Excellent verbal and written communication skills
- Excellent administration skills with a high attention to detail
- Strong commitment to client service excellence
- Ability to communicate with all stakeholders.

**The Benefits**

Being a team member at Artesian means your fun doesn't stop at the office - as part of our family you'll get exclusive access to the Gold Coasts best restaurant_s_, bars, night and day clubs. In addition, you will receive amazing discounts across our venues _(50% off food & beverage),_ as well as VIP access and special offers from our partners such as alcohol companies, concert and festival organizers. All of this is combined with a growing number of venues that provide career progression and the opportunity to be a part of a culture that is passionate about the industry. We are pioneers in everything guest focused to create magical experiences every single moment for the team and our guests.

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