Consultant - Raisers Edge

2 weeks ago

Canberra, Australia Blackbaud Full time

**Responsibilities**

A career in Professional Services with Blackbaud gives you the chance to work directly with our customers while leveraging your not for profit industry expertise and Blackbaud product knowledge. Teams within Professional Services manage a customer’s transition from sales to the implementation of one of Blackbaud’s products or the delivery of a service.

We’re our customers’ trusted advisor who listens, understands where they want to go, and helps them get there as quickly and effectively as possible. You are an exceptional person that is passionate about giving back and wanting to make a direct and lasting impact on the success of the world's leading not for profits.

**About the role**
- Implement Blackbaud’s fundraising and relationship management software, Whilst Raiser’s Edge NXT and related tools, will be the primary focus of this role, there will be the opportunity to extend your skills into other Blackbaud products.
- Take customers on a journey through the software implementation lifecycle from mapping, system design and configuration, training and go live support
- Deliver training to Blackbaud customer’s ranging from system users to executives on how to most effectively use their system
- Translate customer’s business processes and requirements, ensuring the solution meets the customer’s needs
- Build customer relationships and demonstrate leadership to drive consensus and project related decisions
- Active promotion of the services and software offered by Blackbaud

**What we need from you**
- Extensive experience in implementing software - 5 years +
- Experience with Blackbaud's Raiser's Edge software or similar fundraising databases
- You must love engaging with and satisfying customer needs across all aspects of software implementation and post go live activities
- You will be open to working across platforms and have a desire to learn and grow
- You are self-motivated, reliable and in control of your own destiny
- Prior experience delivering consulting services and meeting utilisation targets
- An ability to engage and collaborate with clients through a partner-based approach to project delivery
- Outstanding written, verbal communication and presentation skills
- Proven customer management skills and be service oriented

**Location and travel**

Blackbaud is a remote first organisation; as this role support Australian customers based applicants located on the East Coast of Australia would be advantageous. Interstate and international travel may be required during the delivery of customer facing work or other activities.

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

**_ To all recruitment agencies:_**_ We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes._

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