Field Support Consultant

3 days ago

Canberra, ACT, Australia HPE Full time
Field Support Consultant This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Field Support Consultant will provide delivery support which includes break-fix, installations and proactive account support to the Australia Federal Government in Canberra. The successful candidate must have a minimum TSPV Government Security Clearance to be considered for this role.

Your Key Responsibilities:

  • Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues.
  • Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidents
  • Provide expert consulting on a specific technology, application, service offering or market segment.
  • Deliver strategic account support through proactively maintaining high-level technical, operational expertise and understanding of industry trends.
  • Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels.
  • Maintain high-level expertise in area of focus and stay abreast of future technology
  • Lead Customer Expectation management as part of escalation process.
  • Consult with executive customer management to achieve IT operations excellence.
  • Contribute to tasks outside normal Mission Critical Support Specialist/Mission Critical account support or geographic (district or country) scope.
  • Analyze the customer's business, organization, and information systems needs.
  • Develop and grow assigned customer account relationships with complex and strategic accounts.
  • Act as trusted advisor in the consultant role for customer and the company's sales teams.
  • Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels.

About You:

Essential

  • TSPV Clearance and ability to work at Defence sites in ACT and surrounds.
  • Technical experience with hardware replacement and repair – any category, does not need to be IT specific, may include electrical, electronic or mechanical skills.
  • Troubleshooting experience – identifying and resolving faults.
  • Ability to follow documentation to increase skill base and knowledge of HPE equipment. eg. Service Delivery Guides, Action Plans, User Manuals.
  • Willingness to collaborate with team members, local and remote, to work on unfamiliar equipment or configurations.
  • Willingness to use self-paced and instructor led HPE training resources to upskill.
  • Ability to work unaccompanied.
  • Willingness to change work priorities as demanded by changing customer needs or priorities.
  • Attention to detail when following processes and recording work activity.

Preferred

  • Electronics or IT Support skills.
  • Familiarity with Industry Standard Server hardware.
  • Familiarity with server operating systems including Windows, VMware and Linux.
  • Knowledge of Storage concepts including RAID, SAN and Fibre Channel.

Optional

  • Experience with HPE server and storage hardware.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Master

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

  • Field Sales Consultant

    1 week ago

    Canberra, ACT, Australia Red Energy Full time

    Field Sales ConsultantHere is your chance to get onboard with the company that is 100% Aussie ownedHere at Red Energy, we are expanding our Field Sales team and looking for our next team of Sales Stars to join in on our successAs a Field Sales Consultant, you will meet with people at their home to discuss the benefits of switching to Red Energy, and why...

  • Field Sales Consultant

    1 week ago

    Canberra, ACT, Australia Red Energy Full time

    Field Sales ConsultantHere is your chance to get onboard with the company that is 100% Aussie ownedHere at Red Energy, we are expanding our Field Sales team and looking for our next team of Sales Stars to join in on our successAs a Field Sales Consultant, you will meet with people at their home to discuss the benefits of switching to Red Energy, and why...

  • Hardware and Field Service Technician

    1 week ago

    Canberra, ACT, Australia Fish Field Inc Full time

    The construction industry is rapidly evolving, help us drive the transformation at SimpelThe construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that vision into a reality. Founded in 2018, our cloud-based platform is already empowering over 200,000 users at industry giants like Lendlease and...

  • Field Support Representative

    1 week ago

    Canberra, ACT, Australia Premise Full time

    Premise makes sourcing data better for organizations and individuals alike by combining our technology with communities of global smartphone users in more than 130 countries. When you join our team, you join a group of driven and talented industry experts, working to democratize the way actionable data is sourced and used.If this sounds like you, we would...

  • Field Manager

    1 week ago

    Canberra, ACT, Australia Rubix Solutions Full time

    Large Company Permanent VIC, ACT or regional NSWOur large client has a number of roles in the mobile wireless 5G construction space including an opportunity for an experienced Construction Field Supervisor. The role will be looking after multiple wireless / mobile construction sites. There opportunities in Victoria, ACT and regional NSW.Duties: Oversee the...

  • Professional IT Field Support Technician

    1 week ago

    Canberra, ACT, Australia DXC Technology Full time

    The work involved will be onsite client facing support, troubleshooting will range from lv1-lv3 issues, the deployment of new devices to the fleet including stock room management duties.This is a great opportunity to thrive and broaden your IT skills, but at the same time become an integral part of a great team and company.Responsibilities: Stock room...

  • Specialist Consultants

    1 week ago

    Canberra, ACT, Australia Medibank Full time

    About usIn 2020, Calvary and Medibank formed a joint venture to deliver an innovative, integrated virtual hospital that leverages a Virtual Care Centre (VCC) to deliver hospital-level care for patients within in the comfort of their homes.The Calvary Medibank Joint Venture (CMJV) which has cared for over 200,000 patients across five states, including...

  • Senior Consultant

    1 week ago

    Canberra, ACT, Australia Coras Solutions Pty Ltd Full time

    The RoleWe have an immediate need for a Senior Consultant in Canberra with outstanding Engineering skills and experience in the Defence Industry. This role is in our Service Delivery Team, where you will provide engineering consulting services to our clients. While consulting experience would be great, we can help you to develop those skills if you haven't...

  • Field Supervisor

    1 week ago

    Canberra, ACT, Australia BSA Full time

    Excellent Opportunity for a Field Supervisor Permanent, fulltime role, annual salary plus tool of trade vehicle Continuous support throughout from a committed and friendly teamAbout the Role:As a Field Supervisor, you will lead and support a team of nbn Technicians, ensuring the successful delivery of field-based installation and fault repairs. You'll be...

  • Consultant & Specialist Medical Officers

    1 week ago

    Canberra, ACT, Australia Medibank Full time

    About usThe Calvary Amplar Health Joint Venture (CAHJV) has become one of the first standalone virtual hospitals delivering acute care to be nationally accredited to the National Safety and Quality Health Service (NSQHS) Standards. CAHJV has successfully delivered care to over 210,000 patients nationally, including greater than 14,000 acute patients within...

  • Strategic Communications Consultant

    1 week ago

    Canberra, ACT, Australia Approachconsult Full time

    About The FirmWe are partnering with a well-known and reputable local consultancy renowned for exceptional project delivery. This organisation excels in providing strategic solutions to clients across multiple sectors. We are seeking experienced Strategic Communications Consultants at the Senior Manager and Principal Consultant levels to support existing...

  • Consultant Cyber Security

    1 week ago

    Canberra, ACT, Australia Rubix Solutions Full time

    NV1 Security clearance Salary between $80K and $130K Cyber securityJob Title: Cyber Security ConsultantLocation: CanberraRubix solutions are seeking a highly skilled (Cyber Security) Consultant to join our team in Canberra. As a Cyber Security Consultant, you will be responsible for providing cyber security consulting services to the Federal Government and...

  • Engineering Consultants

    1 week ago

    Canberra, ACT, Australia Coras Solutions Pty Full time

    At Coras, we fuse expertise with humanity, rigor with creativity and innovation with curiosity. At the core of our business is the belief that a diversity of perspectives is the key to new thinking. That's why our team brings together deep industry experience with some of the brightest young minds in Australia. Our values are more than just words on an email...

  • Acoustic Consultants

    1 week ago

    Canberra, ACT, Australia Vertical Scope Group Full time

    Opportunities for Acoustic Consultants experienced in providing advice on design and construction techniques for audio security environments within high security programs Join Vertical Scope Group DISP Level 3 member and one of Australia's leading security cleared specialist Professional Services, 100% Australianowned, sovereign company. Join VSG's national...

  • Consultant Psychiatrist $3,000

    1 week ago

    Canberra, ACT, Australia Charterhouse Medical Full time

    Psychiatry Save jobConsultant Psychiatrist $3,000 p/dJob details Location: Canberra Job Type: Locum Discipline: PsychiatryReference: 59891 Posted: 2 months ago Date Range: Share this job Job descriptionAttractive salary packaging Working with a very well supported nursing and JMO team Long term opportunities available Charterhouse Medical is currently...

  • Strategic Communications Consultant

    1 week ago

    Canberra, ACT, Australia Approach Consulting Full time

    Public Relations & Corporate Affairs (Marketing & Communications) About the Firm:We are partnering with a well-known and reputable local consultancy renowned for exceptional project delivery. This organisation excels in providing strategic solutions to clients across multiple sectors. We are seeking experienced Strategic Communications Consultants at the...

  • IT Field Technician

    1 week ago

    Canberra, ACT, Australia Experis Full time

    Field Technician/ Hardware Technician/Customer EngineerLocation -CanberraContract RoleRate - $35/hour - $40/hour + SuperAbout our client:Our client is a global technology company leading how the world connects, interacts and transacts with business.The client's assisted and self-service solutions and comprehensive support services address the needs of...

  • Field Manager

    1 week ago

    Canberra, ACT, Australia JML Plumbing & Gas Full time

    Job Title: Field Manager - JML Plumbing & GasCompany Overview:JML Plumbing & Gas is a leading provider of plumbing and gas services, dedicated to delivering exceptional solutions to residential and commercial clients alike. With a reputation for reliability, quality workmanship, and outstanding customer service, we pride ourselves on our commitment to...

  • Consultant

    1 week ago

    Canberra, ACT, Australia OpenText Full time

    Thank you for your interest in OpenText. Our career page is currently undergoing maintenance and will be back soon!OPENTEXT - THE INFORMATION COMPANYJoin a team that's paving the way in Enterprise Information Management.THE OPPORTUNITY:Offer technology consulting to customers, contribute to technical solutions, and maintain strong customer relationships.YOU...

  • Rehabilitation Consultant

    1 week ago

    Canberra, ACT, Australia Gorilla Jobs Full time

    Competitive salary range from $70k - $110k Bonus incentive scheme Balanced worklife, with hybrid workingOur client, a leading NSW-based allied health provider, is seeking a Rehabilitation Consultant in Canberra, ACT.About The Company: For over ten years, our client has established itself as a leading force in the field of Rehabilitation within New South...