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Technical Consultant

3 months ago

Canberra, ACT, Australia Cleared ICT Full time

Location:

  • Australian Capital Territory
  • Sectors:
  • Cyber Security, Engineering, ICT
  • Employment type:
  • Permanent
  • Salary:
  • Up to AU$ per annum
  • Contact name:
  • Daniel Crowe
  • Job reference:
  • BBBH1707_
  • Published:
- about 1 hour ago


Cleared are working in collaboration with a dynamic and expanding IT Services and Consulting firm based in Canberra, and we're seeking a NV1 Technical Consultant - ITSM/ServiceNow.


The client itself specialises in cutting-edge integration technology that links all IT management systems, spanning both cloud and on-premises environments, fostering a cohesive unified setting.


This role demands a substantial level of system administration expertise coupled with in-depth knowledge of ITIL service management processes and functions.

Exceptional customer service skills are a prerequisite for this position.

Responsibilities include:

  • Proactive engagement and communication with key project stakeholders, along with coaching and mentoring junior ITSM staff.
  • Identifying, clarifying, defining, and documenting business requirement specifications.
  • Maintaining uptodate knowledge of ServiceNow Platform features and functionality.
  • Participation in software development sprints using the Agile SCRUM Method.
  • Implementation, administration, and support of ServiceNow.
  • Participation in system golive activities and early life support.
  • Identifying, documenting, and communicating "Lessons Learned" during all engagements.

Desired qualifications and skills:

  • ITIL V3 or V4 foundation or a proven comprehension of ITIL principles and practices in a daytoday IT environment.
  • Technical root cause analysis experiences within incident and problem management.
  • Continuous improvement in business and system processes, accompanied by documentation and/or training artifacts.
  • ServiceNow (CSA, ITSM Implementer).
  • Desirable experience and/or exposure in:
  • Participating in IT emergency event situations (Major Incidents).
  • Linux OS scripting and general knowledge.


 Prince
  • Agile methodologies.
If you are interested in this opportunity, contact Daniel on:

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  • At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security._