Fundraising Systems Consultant

6 months ago

Canberra, Australia Blackbaud Full time

**About the role**

We're looking for a Fundraising System Consultant who will support software implementations for not-for-profit organisation. A career in Professional Services with Blackbaud allows you to leverage your not-for-profit industry expertise and Blackbaud product knowledge to work directly with our customers to deliver value and outstanding outcomes.

Teams within Professional Services manage a customer’s transition from the sales process through to the implementation of one of Blackbaud’s products or the delivery of another consulting engagement. We’re our customers’ trusted advisor who listens, understands where they want to go, and helps them get there as quickly and effectively as possible.
- Investigating and acting on customer needs, giving priority to customer concerns.
- Building positive, fruitful customer relationships whilst proactively identifying and raising concerns about risks where appropriate.
- Delivering business-as-usual, mentoring and resource replacement-type activities as part of Managed Services engagements.
- Delivering comprehensive training to Blackbaud customers with audiences ranging from front line staff to top level executives
- Be involved and engaged with BBCRM product implementations.
- Collaborating with other teams to provide insights on best practice approaches and thought leadership, pulling from your experience in the not-for-profit sector.
- Actively promoting the services and software offered by Blackbaud as an ambassador for the business.

What we're looking for
- Prior experience working with a fundraising CRM (we're thinking 2+ years)
- Confidence to lead conversations with a wide variety of people both in person and virtually.
- Love engaging with and satisfying customer needs.
- Be self-motivated, reliable and can manage your workload.
- Outstanding written, verbal communication and presentation skills.
- Be open to working across platforms and have a desire to learn and grow.
- Ability to travel and work independently from home.

**Desirable**
- Experience using one or more of Blackbaud’s Fundraising CRM systems (i.e. Raiser’s Edge NXT, Blackbaud CRM or eTapestry).
- Fundraising and/or not for profit industry experience.
- Prior experience delivering consulting or training services.

**Blackbaud is a ‘Remote First’ organisation and this role will be delivered remotely. Customer ‘on-site’ visits may be requested from time to time, and we work to balance these across our Consultants.**

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

**_ To all recruitment agencies:_**_ We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes._

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