Apac - Regional Sales & Client Success Manager

2 weeks ago

Perth, Australia VetCT Full time

Vet.CT is seeking a dynamic and experienced Regional Sales & Client Success Manager to join our sales and client success team. This role will be pivotal in driving our sales strategy, fostering client relationships, and ensuring client satisfaction across the APAC region.

This role requires frequent travel within the APAC region to meet clients, attend conferences, and represent Vet.CT effectively. You will collaborate with cross-functional teams to achieve business objectives and contribute to the overall success of Vet.CT.

**Requirements**:
**Key Responsibilities**

**Sales and Business Development**:
- Actively generate and close new business opportunities by engaging with prospective clients and following up on marketing-qualified leads.
- Develop tailored solutions to meet client needs by showcasing the value of VET.CT’s product portfolio.
- Represent VET.CT at key conferences, client meetings, and industry events to expand market presence and strengthen relationships.

**Client Onboarding and Training**:
- Guide new clients through the onboarding process, ensuring a seamless transition and positive first experience with VET.CT.
- Deliver comprehensive training to clients on VET.CT’s services and technology, enabling their teams to maximize product value.

**Account Management and Client Success**:
- Serve as the primary point of contact for a portfolio of clients, providing proactive support and regular updates on products, pricing, and service enhancements.
- Maintain regular communication to foster strong client relationships, ensuring their satisfaction and loyalty to VET.CT.
- Identify opportunities for upselling and cross-selling additional VET.CT services to meet evolving client needs.

**Retention and Risk Management**:
- Monitor client engagement and satisfaction to identify potential risks or issues, implementing proactive solutions to ensure retention.
- Collaborate with clients on contract renewals, pricing adjustments, and service improvements to maintain long-term partnerships.

**Team Collaboration**:
- Work closely with the global Sales and Client Success team to align strategies and share best practices.
- Partner with the North American sales team to deliver a seamless client experience and contribute to regional growth initiatives.

**Travel and Client Engagement**:
- Travel as needed to meet with key clients, attend conferences, and support business development efforts.

**Skills Required**:
- A results-driven professional with a strong background in veterinary medicine, proven experience in sales, and expertise in client relationship management. Prior experience within the veterinary industry is essential.
- Outstanding relationship-building skills, with the ability to effectively engage with busy veterinarians, tailoring interactions to meet the unique needs of each client
- Persuasive and client-focused, with a strong ability to negotiate while prioritizing the client’s best interests. At VET.CT, we value long-term success over a 'sales at all costs' approach, emphasizing solutions that truly benefit the client.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and colleagues.
- Proactive and organised, with a proven ability to manage multiple accounts and priorities simultaneously.
- Comfortable working both independently and collaboratively within a global team.
- Willingness to travel within the region as required to meet client and business needs.
- Ideally located in North America, with the ability to work effectively in a remote environment and maintain a high level of productivity and communication.

**Benefits**
- 20 days holiday plus public holidays
- Superannuations pension plan
- Employee Assistance Programme
- Company Shares Scheme

**Inclusion and Diversity**

Vet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.

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