Technical Product Manager

1 day ago

St Leonards, Australia IBM Full time

**Introduction**
Ready to re-imagine the product management role? At IBM, as an Offering Manager, you are responsible for the full lifecycle of an offering: from validating need to determining the business model and defining the solution requirements. Going beyond the traditional focus of timetables and budgets, you use your keen insights into what customers want in their own business plan - and work across disciplines to build the best solutions to a problem. If being the CEO of your offering excites you, consider an offering management career at IBM.

**Your Role and Responsibilities**

**Technical Product Manager - Associate**

For more than one hundred years, IBM has been helping governments, businesses, and other organisations all over the world leverage technology to drive and implement change and to promote and accelerate scientific discovery. Along the way, we and the world have weathered many storms. And each time IBM has emerged a stronger, more capable company.

To continue to help the clients we support achieve their goals, IBM recently acquired Envizi.

Envizi is a global leader in energy and sustainability data and analytics software that enables reporting and management of ESG indicators including energy, greenhouse gases, environmental and social responsibility metrics. They are already helping companies all over the globe reach their sustainability goals and drive better business outcomes.

**What are we looking for?**

We are looking for a Technical Product Manager - Associate.

Envizi clients rely on up-to-date emission calculation methodologies, emission factors, data types, ESG (Environmental, Social and Governance) content and to ensure the Envizi platform is providing accurate and reliable information.

The main purpose of this role is to maintain the structure and delivery of the Envizi platform to our Partners, Services team, Clients, and other users (eg, Sales, Training, etc.) while keeping innovation and customer pain front of mind in everything you do.

In this role you will also expand on our processes for delivery. As Envizi scales with IBM there is scope to build on and create new processes through automation, build training packs to empower other teams and implement new system functionality to solve problems and increase efficiency.

**What will be my Key Responsibilities?**
- System administration of the Envizi base platform, core functions, product and module configuration and functionality enablement.
- Research and manage GHG emission factors and emissions calculation methodologies including the GHG Protocol - Corporate Standard, Scope 2 guidance, Scope 3 guidance and other ESG Protocols.
- Identify areas that need improvement and find solutions to create efficiency using automation tools, building out training packs and working with the Development team to deliver new functionality.
- Support our sales team by maintaining demo site configurations, assisting in deal preparation and contributing to proposals and presentations.
- Support the help desk by responding directly to client questions/enquiries related to system functionality and configurations.
- Understand and monitor the technical domains related to delivering our products and solutions such as online reporting platforms, framework specific Excel templates, questionnaires, standards and guidelines.
- Foster and drive a customer centric, agile development culture, document product requirements in the form of user stories and acceptance criteria.
- Collaborate with functional groups across the company to deliver solutions including UX/Design, Tech Leads, Developers, QA teams, other Product Managers, service delivery teams, sales and marketing.
- Develop and maintain a suite of content for your area of focus, e.g product updates, release knowledge base articles, videos, user guides, supporting the development of sales collateral and internal training materials.
- Share your knowledge through company presentations and webinars.

**What will be my Secondary Responsibilities?**
- Support other Envizi teams by contributing to product marketing, pricing discussions, services implementation, client services support and provide input into the overall Envizi product roadmap when required.
- Contribute to internal business improvement initiatives, including process improvements to help the company operate more efficiently.
- Be the voice of the customer and empathise with client pain in all aspects of the product development life cycle and delivery process.
- Contribute to and help evolve the team culture, including participation in organized company events.

**What skills and experience do I need to have?**
- Data as a second language, you will need to understand data better than most people around you, including advanced MS Excel skills, coding language (SQL) skills are an advantage, but not essential.
- An insatiable appetite for learning and a deep interest in systems architecture, design and beautifully organised datas

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