Guest Regulatory Information Administrator

3 months ago

Gold Coast, Australia The Star Entertainment Group Full time

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our Guest Regulatory Information Administrator reporting to the Group Manager Responsible Gambling, you will play a pivotal part in administering guest-oriented business processes and practices, particularly in relation to Responsible Gambling.

This role offers a unique opportunity to work within multiple areas of the business to support appropriate use and administration of processes related to regulatory obligations or The Star policy requirements

**A few of your responsibilities**:

- Conduct regular checks of new accounts created for excluded people to detect duplication and other data quality issues.
- Assist in identifying potential weaknesses in internal controls and business processes or respond to opportunities to align processes across the group.
- Assist the Patron Liaison Managers to maintain business processes and standards documents
- Assist in the administration of the Protect Database particularly in respect of The Responsible Gambling Persons of Interest register and Exclusions related registers

**What we are looking for**:

- Attention to detail as well as time management skills
- Tertiary qualification in that discipline or equivalent experience.
- Accreditation with Australasian Compliance Institute desirable.
- Previous compliance experience in a multi-purpose operational environment.
- Exposure to regulatory work environments.

Ideally you will have strong foundations in regulatory compliance and administration, preferably in within relevant industry such as healthcare, finance or legal. Your demonstrable experience navigating complex regulatory frameworks will set you up for success and enable you take on the challenges of a matrix business structure.

**What we can offer you**:

- Extraordinary growth opportunities personally and professionally
- Flexible working arrangements
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking + other transport options (dependent on property)

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.

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