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Guest Services Host

4 weeks ago

Gold Coast, Australia Village Roadshow Limited Full time

**Guest Services Host**
**$26.25 per hour Part Time Fixed Term**
**Movie World, Oxenford Gold Coast**

**About the Perks**
- Unlimited free entry to our amazing theme parks
- Earn complimentary passes for family and friends
- Enjoy discounts on food & beverage, retail and animal experiences
- Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers
- Exclusive and unique team member events and awards
- Reward and Recognition incentives and prizes
- On site Wellbeing Team and access to our EAP with 24/7 support
- Opportunity for professional development & internal training, we strive to grow our talent

**The opportunity**:
You will participate in the day-to-day operation of the Guest Services Office at Movie World Gold Coast by answering guest queries, resolving, and following up complaints and responding to and participating in emergency situations.

**Your day to day**:

- Previous experience in a similar role, with a professional attitude and exceptional level of customer service essential
- Organised individual with strong administrative skills
- Proven conflict resolution and complaint handling skills
- Ability to use initiative to solve problems quickly and efficiently
- Advanced interpersonal skills both written and verbal
- Team focus with a high level of confidentiality
- Cash handling experience essential
- Provide First Aid and Provide CPR certification essential, or you must be willing to undertake this training at your own expense
- Must be able to work on any day, including weekends, evening functions and school holidays
- Ability to work across VRTP properties

**What you’ll bring**:

- Prior experience in a similar front of house operational role would be an advantage
- To always communicate professionally and effectively with guests
- Demonstrated experience in dealing with guests with injuries
- The ability to navigate around the Accesso system an advantage
- Demonstrated ability dealing with guest complaints and resolution process
- Possess the ability to multitask
- Display good communication and organisational skills
- Ability to work in a small team environment