Quality Assurance Officer

3 months ago

Osborne Park, Australia Next Health Full time

**Company Description**
Next Health is part of the MedHealth group of companies and was established in 2005 to provide independent specialist opinions that would help people and organisations understand ‘what’s next’ after injury or illness. Since opening our doors, we have flourished to become the largest provider of independent specialist opinion across Western Australia and the Northern Territory.

We are seeking a person who has strong self-motivation, has the ability to work independently and within a team environment. Someone who has strong leadership, follow up, organisation and prioritisation skills and excellent attention to detail.

This role is to ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner as well as providing consultants and customers with technical advice relating to reports and permanent impairment/disability assessments.

To coordinate and deliver a range of high quality, customer focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients and visitors.
- Undertake quality assurance of reports, AMS forms and permanent impairment/disability assessments and ensure they are compliant with:

- Specific customer and/or legislative specifications;
- Next Health standards and processes and;
- Appropriate guidelines
- Identify inaccurate, deficient or incomplete reports and where necessary liaise with the relevant stakeholders (consultants, customers or team members) to get the matter resolved.
- Where required assist with consultant, customer or team member training sessions.
- Support the General Manager, Operations Manager and Report Production and Quality Coordinator in the induction of new consultants and new team members.
- Where required escalate to the Report Production and Quality Coordinator, consultant or customer any matter that requires intervention.
- Where applicable, advise consultants and customers of possible delays in turnaround times.
- Prioritise according to consultant availability, customer special requests and urgent requests.
- Establish and maintain effective and robust relationships with all medical consultants, customers and team members to ensure the delivery of excellence in quality and service.
- Actively identify opportunities for continuous improvement.
- Maintain a customer focus at all times and a commitment to deliver service excellence.
- Function as an effective, positive team member.
- Maintain active knowledge of work health and safety practices and procedures.
- Adhere to all policy and procedures.
- Carry out other reasonable duties as required.

**Qualifications**
- Experience in the medical, allied health and/or personal injury industry.
- Experience in driving quality assurance programs.
- Experience in understanding case management practices relating to independent medical reports within a personal injury and/or accident compensation setting is beneficial.
- Experience in coordinating and delivering a range of high quality, customer-focused business administration support.
- Ability to effectively assist challenging consultants, customers, clients or visitors.
- Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint).
- Exceptional attention to detail and accuracy.

**Additional Information**
- A customer driven approach.
- Capacity to demonstrate resilience when faced with challenging matters.
- Exceptional attention to detail and accuracy.
- Demonstrated ability to provide excellent customer service to both internal and external customers.
- Must have excellent verbal, written and interpersonal communication skills.
- Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
- Demonstrated ability to work independently and within a group environment.
- Ability to work harmoniously with a diverse group of stakeholders.
- Demonstrate a high-level regard for confidentiality and privacy.
- A personal approach which is respectful, positive, enthusiastic, friendly and helpful.
- Cultural Fit: the possession and demonstration of behaviours that are in alignment with the MedHealth and Next Health values.

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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