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Customer Relationship Manager
4 months ago
**Job Description - Customer Relationship Manager**
**Responsibilities**:
- Develop strong relationships with customers and establish trust through positive interactions
- Resolve customer complaints quickly and professionally by assessing the issues and offering appropriate solutions
- Gather feedback from customers to identify areas of improvement
- Monitor customer satisfaction levels to ensure high standards are maintained
- Ensure all customer data is secure and confidential at all times
- Identify sales opportunities through interactions with customers
- upselling
**Requirements**:
- At least 1 years of experience in a similar role; experience with CRM software is a plus
- Excellent verbal and written communication skills
- Service-oriented attitude with a desire to exceed expectations
- Strong problem-solving skills with the ability to think on your feet
**Job Types**: Full-time, Permanent, Graduate
**Salary**: $43,987.52 - $97,162.59 per year
**Benefits**:
- Extended annual leave
- Free drinks
- Free food
- Gym membership
- Parental leave
- Professional development assistance
- Salary packaging
Schedule:
- Monday to Friday
Supplemental pay types:
- Annual bonus
- Bonus
- Christmas bonus
- Commission
- Monthly bonus
- Performance bonus
- Quarterly bonus
Work Location: In person