Aps3 National Police Checking Service, Support

2 months ago

Canberra, Australia Australian Criminal Intelligence Commission (ACIC) Full time

Location: Canberra
- Position Type: Casual/Non-ongoing/Ongoing
- Salary: $65,103-$70,266

**About the role**
The National Police Checking Service (NPCS or the Service) is seeking motivated individuals to form part of a new team, established to manage secondary clearance activities.
The Support Officer, NPCS will assist in the processing of criminal history checks by resolving the identity of the persons of interest who have matched against national police records in National Policing Information (NPI) Systems.

Key responsibilities:

- Ensuring accurate and timely completion of allocated workload.
- Contributing to team dynamics by providing advice and input to decision making.
- Contributes to research and analysis activities.
- Escalating complex enquiries to the team supervisor and senior advisor as needed.
- Provide administrative support for team leaders and senior management.

To be successful in this role, you will demonstrate the following experience, skills and attributes:

- Demonstrates a high level of attention to detail and accuracy in their work with good organisational skills, including the ability to prioritise to meet deadlines and KPIs set by senior management.
- Follows work processes with the ability to work on repetitive tasks autonomously, with mínimal supervision.
- Uses strategic and analytical assessment to analyse all available information to make accurate decisions.
- Has a demonstrated ability to work with sensitive data, including police and personal information whilst maintaining privacy.
- Has the ability to respond to customer enquiries in writing and over the phone including preparation of correspondence and basic reports.
- Escalates complex enquiries to the team supervisor and senior advisor as needed.

**Additional Information**
- You will be required to undertake psychometric testing prior to attending an interview.
- These are casual positions expected to offer between 12-20 hours per week; however, a merit pool will be created for any ongoing opportunities that may arise in the future.

**Eligibility**
- **Citizenship** - To be eligible for employment with the ACIC, applicants must be an Australian citizen.
- **Security Clearance** - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.
- **Vaccination Status** - To be eligible to work at the ACIC, you must be fully vaccinated against COVID-19.

More information about our conditions is available in the ACIC Enterprise Agreement 2016-2019 and Determination 2022/1 on our website.

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