Client Services Manager
2 weeks ago
**Client Services Manager**
- Primary contact point for clients across NSW government agencies
- Work across the enterprise - investment management and treasury products
- Inclusive culture - hybrid and flexible operating model
TCorp provides best-in-class investment management, financial management, solutions and advice to the New South Wales (NSW) public sector. With A$104 billion of assets under management, TCorp is a top 10 Australian investment manager and is the central borrowing authority of the state of NSW, with a balance sheet of A$138 billion. It is rated Aaa (Stable) by Moody’s, AAA (Stable) by Fitch, and AA+ (Stable) by S&P.
TCorp’s Client Relationships division develops and maintains broad and robust relationships with our clients and key government sector stakeholders, working across TCorp to drive quality outcomes, continuous improvement, market share and growth.
Reporting to the Head of General Government, this role is a primary contact point for clients, and is responsible for:
- delivery of a professional client experience, providing value and quality outcomes to clients and the State
- proactive client servicing that explores and meets clients’ needs and is aligned to TCorp’s strategic objectives
- leading the Client Relationships technology imperatives in partnership with the IT Division, and maximising the use of Microsoft databases
- leading the ongoing enhancement of reporting, communications, presentations, and use of the CRM portal, to be fit for purpose and in accordance with clients’ needs
Key capabilities required for the position include a strong client service orientation, stakeholder management and influencing skills; problem solving and analytical skills with high attention to detail and process; strong planning and organisational skills, written and verbal communication and the ability to develop reports from the database. An understanding of the banking and financial services industry, including compliance requirements and regulation changes is needed, plus a strong understanding of investment, lending and financial risk products.
At TCorp we actively collaborate with our stakeholders to achieve the best outcomes for our clients and the state of NSW. We aim to build an inclusive culture so we can benefit from each employee’s unique perspective and contribution. We also understand the importance of flexible working and we support our people to balance their commitments and thrive both professionally and personally.
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