Guest Service Agent

6 months ago

The Rocks, Australia AccorHotel Full time

Company Description

The Sebel Quay West Suites Sydney is the embodiment of chic style and sophistication. The hotel is located in The Rocks, close to Circular Quay. A stone’s throw away from the iconic Sydney Opera House with breathtaking views of the of Sydney Opera House and Sydney Harbour Bridge. Featuring contemporary one and two-bedroom apartments with first-class amenities, restaurants and bars. Our building is the home to many residents who we provide building services to, and commercial areas.

**Job Description**:
The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.

Reporting to the Guest & Residents Experience Manager, you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly, and providing them with an efficient check-in and check-out process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.

**Qualifications**:

- Have previous experience in a reservations role (preferred but not required)
- You will pride yourself on your excellent verbal and written communication skills.
- You will ideally have knowledge of OPERA, or other PMS systems.
- Your enthusiasm to provide our guests with an outstanding service will allow you to stand out from the rest.
- Hold a P2 Provisional driver’s licence (preferred but not required)
- Available to work a 7 day rotating roster including late nights, weekends and public holidays.

Additional Information
**What’s in it for you?**
- Discounted carparking, free dry cleaning, barista coffee & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper.
- 10 weeks paid parental leave at full salary for the primary carer in addition to government-funded parental leave.
- Accor’s industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs.
- Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

**Our commitment to Inclusion and Diversity**

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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