Food & Beverage / Guest Services Attendant (August 2024)

5 months ago

The Keppels, Australia Great Keppel Island Hideaway Full time
How it works...

At present we only have volunteering spots opening up in End of July/August 2024 whereby we provide Food & Board, (Private Room in Glamping style Tent with a queen bed, fridge and fan) in exchange for 21 hours a week.

If you're looking for somewhere to do your 88 / 176 days for regional work on a working holiday visa; subject to performance, we can usually find you a paid spot following your volunteering stint. (It usually takes somewhere between 3-4 weeks, and as above and really is dependent on how you go as a Volunteer and as Full Time positions become available).

Your duties will include a mix of anything really, housekeeping, bistro work, dishying, painting or gardening – we're a full-service resort so really it depends on what we need at the time of working.


Please Note: Our reception team is busy year round, calling to check on your application will likely result in your application being immediately declined. We will be sure to contact you within 2 months should your application be successful. 

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About the Waiter/Waitress Position

We're seeking a friendly and energetic Waiter/Waitress to join our restaurant. As a member of our team, you'll be responsible for a wide variety of tasks, from greeting customers to serving diners. Our Waiters/Waitresses strive to give our customers the best dining experience possible in the time they're with us.

If you think you can keep up with the quick pace of the restaurant industry while providing excellent customer service, we'd love to hear from you.

Waiter/Waitress Responsibilities
  • Greet diners in a timely manner
  • Take food and beverage orders, paying close attention to special requests, dietary restrictions, and any other preferences
  • Stay up-to-date on the latest menu offerings and specials to answer any questions
  • Serve food from the kitchen in a safe and timely manner
  • Regularly check in with patrons to ensure they have everything they need, including refilling beverages
  • Present diners with checks and process payments
  • Adhere to all sanitation, safety, and health guidelines
  • Assist with bussing tables as needed
Waiter/Waitress Requirement
  • Experience as a Waiter/Waitress preferred but not required
  • An energetic, friendly, and customer service-oriented personality
  • Superb communication and interpersonal skills
  • Exceptional organizational and multi-tasking skills
  • Must be able to stay on your feet for multiple hours at a time
  • Must be able to regularly lift 
  • Be willing to assist with other duties as needed
  • Must be able to work as part of a team

Housekeeping / Guests Services Key Responsibilities:

Room Cleaning:

  • Clean, dust, and polish guest rooms and public areas.
  • Make beds, change linens, and replace towels.
  • Vacuum carpets, mop floors, and clean windows.
  • Empty trash bins and restock room supplies such as soap, shampoo, and tissues.

Bathroom Cleaning:

Scrub and disinfect sinks, toilets, showers, and bathtubs.

Replace toiletries and towels as needed.

Ensure all bathroom amenities are neatly arranged.

Public Areas and Back-of-House:

Clean and maintain the cleanliness of lobbies, corridors, stairways, and elevators.

Clean staff areas, including offices and break rooms.

Guest Interaction:

Respond to guest requests promptly and efficiently.

Provide excellent customer service and handle guest complaints or requests with professionalism.

General Duties:

Report any maintenance issues or safety hazards to the Housekeeping Supervisor/Manager.

Maintain a high level of cleanliness and presentation throughout the hotel.

Adhere to health and safety regulations and hotel policies.

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