Customer Service Specialist

2 months ago

Brighton, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Club Marine | Senior Customer Service Specialist
- Brighton | VIC**

Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way and you’ll get the support you need to have an enriching career.

**What if you could put the customer at the heart of everything you do?**

We are currently seeking several energetic and passionate individuals to join the team as a Member Services Specialist. Working in a team of Sales & Service Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in Member services. Along the way, ‎‎you ‎will develop knowledge of Pleasure craft/ boat components and gain ‎underwriting ‎‎skills for analysis and interpretation. We have both fixed term contract and permanent opportunities available.

The ideal person for this role will be flexible in their approach and have a strong focus on Customer Service. As we embed a customer-focused strategy across everything we do, you’ll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our members and our community

**You'll be responsible for**:

- Assisting with Member/partner enquiries and provide follow-up within agreed ‎‎‎timeframes
- Processing of new policies and renewals
- Answer a mixture of Inbound & Outbound customer calls
- Daily allocation of & responding to incoming correspondence
- Assisting other areas of the business unit to achieve agreed targets
- Adhere to Underwriting guidelines and Legislative and Statutory ‎compliance requirements
- Available 7:30am - 7:30pm

**Important to your success**:

- Motivation to expand, learn and grow within a high performing team
- Experience in Customer Service & Sales essential
- Proven strong verbal and written communication skills
- Proven problem-solving ability and a keen eye for detail
- Proactive time management skills
- Sound computer skills
- General knowledge of Boats will be highly regarded

**What’s on offer**:
At Allianz we value high performance. You can expect to be ‎recognised for your commitment and rewarded for ‎‎high ‎performance with monthly incentive program, excellent employee ‎benefits, and opportunities for ongoing ‎‎‎career development.‎

A competitive remuneration package including an excellent employee benefits and discounts program awaits the successful applicant, as does a supportive culture and leadership team. A supported learning, development and career planning pathway also await you.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

**Job Level**:
Entry Level

**Location**:

- Brighton, VIC, AU, 3186**Available until**:
10/03/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
22488

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