Manager, Community Engagement

3 weeks ago

Perth, Australia Westpac Full time

**Position open to all applicants in Australia**:

- **Must be able to travel interstate on a monthly basis**:

- **Make a genuine difference to the financial well-being of Indigenous and Torres Strait Islander people**

**How will I help?**

The Manager, Community Engagement role is critical to achieving Westpac’s strategy of financial inclusion and well-being for Indigenous Customers. They maintain community engagement and deliver relevant banking services for our remote Indigenous customers. Your role will genuinely make a difference to the financial well-being of Indigenous and Torres Strait Islander People.

When not on planning community visits, you will be representing Westpac Remote Services at your local branches/ business centres by working collaboratively and raising employee awareness about how Westpac supports remote Indigenous customers.
- Key responsibilities include: _
- Planning and delivering community visits, including pre and post activities, these include, but are not limited to booking travel, reporting on customer activities, security, and compliance protocols
- Welcoming and supporting all customers that engage with Westpac Remote Services creating warm and positive first impressions
- Building relationships with Service Providers offering support to community/ies, including prospective community Hosts, this includes ongoing relationship management between Service Providers and/or Hosts and Bankers and/or Program Manager when not on community and as agreed
- Educating Service Providers on Westpac’s servicing and educational offerings, this includes the Indigenous Connection Team and the Davidson Institute
- Providing customers with Transactional and Savings advice and services
- Developing capability and educating customers in the moment to self-service (online & phone banking) which improves access to banking services
- Working with internal and external stakeholders to support them to deliver Westpac’s RAP commitments specifically aligned to Better Banking Experiences

**What’s in it for me?**

At Westpac, we're going through significant changes, and this is an exciting opportunity to work closely with us through the next phase of transformation. You'll play an important part in driving the future of a business that has been around for over 200 years and in return, we'll support you in the development of your career. With continuous opportunities to learn and grow in an inclusive environment backed by a fantastic team of passionate and knowledgeable people, you'll be empowered to thrive with us.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. We also continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Cultural awareness with the ability to work in rural and remote communities
- Demonstrated skills in being able to adjust to business and customer needs
- Strong background of face-to-face customer service
- Ability to multitask in busy environments
- Liaise with internal and external stakeholders to achieve business objectives
- Able to build relationships with customers from all walks of life
- Comfortable exploring and identifying customer needs through asking the right questions
- and proactively contacting existing customers
- Sales or banking experience highly desirable, however we believe we can teach these skills
- to an individual with a can-do attitude and eagerness to learn more

**What’s it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility, and one where everyone belongs.

**How do I Apply?**

Start here. Click on the APPLY button today

**_Do you need reasonable adjustments during the recruitment process? _**
- At Westpac, we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products, and services for our customers, employees, and community. _

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