Retail Regional Manager

6 months ago

Brisbane, Australia LSKD Full time

Newly created role
- Develop an expanding network of stores across Victoria and Sydney
- Bring to life our Mission of being 1% Better Every Day

**Our Story**
LSKD (Loose Kid) is a global brand that prides itself on creating high-quality functional sportswear with a street aesthetic. Born in Australia in 2002, our journey has always been about pushing boundaries and rejecting complacency; we're constantly evolving and challenging the status quo. Our inspiration comes from our tight-knit community; the dynamic individuals who influence style, shape the future, and strive to be 1% every day.

**Job Summary**
Our Regional Manager is a newly created role reporting directly to the Chief of Retail and leading our team of Head Coaches (Store Managers) in the QLD and WA Regions. Leading with our values front of mind, this role will be hands on developing the expanding network of store teams across QLD and WA. Our regional manager will be the driver of key strategic results and ensuring profitable growth of the regions.

**Create a Community**:

- Ensure all stores are delivering an exceptional community experience in-store
- Be a brand ambassador and storyteller for our brand history and values
- Working closely with the Community Marketing Manager, build a strategic and fun quarterly community plan that drives community growth and brand advocacy in region
- Organise and facilitate in-store events to add value to the community and drive in store visitation
- Ensure teams are fulfilling on their community strategies
- Be an example of how to show up powerfully in community
- Liaise with HQ community events and partnerships teams to ensure we are maximising regional community efforts
- Galvanise the team around building relationships in the community and sweating in local studios
- Create a loyal local community who repeatedly visit and purchase from your stores
- Ensure that all community issues and online/in-store feedback is being managed - community is happy and stores take ownership to make it right

**Develop a Team of Leaders**:

- Develop a leadership team to be entrepreneurial and own their business - coach and support them in creating strong in-store strategies to elevate performance
- Support ongoing learning and development of all store team consistently and equitably by providing direct feedback, and proactively addressing performance concerns
- Recruit and build a world class leadership team that embraces and shares our values - build a talent pipeline that fosters internal growth and role fulfilment
- Ensure team is fully trained and developed, consistent check-ins are completed, and development gaps are identified and actioned
- Create an open and approachable environment that fosters generous two way feedback conversations and the feedback loop
- Conduct quarterly performance reviews
- Ensure every team member in region receives a full and complete onboarding experience
- Create an inclusive and supportive environment that celebrates differences
- Engage, motivate and retain key store talent
- Celebrate and recognise the team's growth and successes

**Operational Excellence**:

- Oversees daily operations, managing budgets, and setting performance objectives
- Ensure the stores are being well-managed daily - this means the store is clean, tidy, priced and has full product offering available on floor
- Accountable for inventory accuracy and integrity of your region
- Accountable for all inventory processes being followed correctly (faulty’s, backroom mgmt etc.)
- Ensures Visual Merchandising Plan is actioned weekly, standards are maintained, and VM is maximised for commercial opportunities
- Ensures Head Coaches are adhering to opening and closing duties, and cash discrepancies are investigated and followed up in a timely manner
- Ensure team is across all relevant communication, at the right time
- Ensure the team understands the Operating Principles and these are upheld in all stores

**Product Obsessed**:

- Is a product expert across our entire range of fabrics, fits and styles
- Ensure your team has the product knowledge to educate our community on the core and current product ranges, relevant for their needs
- Responsible for owning the full product lifecycle in store from box to community fulfilment
- Owns total sell through of product in-store
- Ensures team completes fit sessions of all core and new products to truly understand the product in-store and is authentically able to educate about it
- Ensure storytelling in VM is clear and elevated to showcase clear outfitting and brand themes
- Continuously strive to meet our three key product pillars benchmarks

**Financial Smarts**:

- Execute weekly, monthly, quarterly and annual reporting
- Deliver weekly reflections and recaps on business performance, strengths and opportunities. Create tangible actions to be 1% better everyday
- Achieve business goals, revenue targets, and manage budgets
- Analyses P&Ls to look for opportunities to improv

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