Carl's Jr Ballarat

1 month ago

Ballarat, Australia Carl's Jr Victoria Full time

**LOOKING TO BE A STAR**

**LOOKING TO JOIN AN INTERNATIONAL BRAND**

CJ’s Victoria Pty Ltd is excited to be bringing the iconic Carl's Jr. burger brand to _Ballarat_**, Victoria**, and we are looking to find the best in the business to lead our growth and culture. For an enthusiastic, self-motivated and customer focussed manager, we provide real opportunities for professional development and growth.

**We offer**:

- **An attractive salary package**:

- **Fabulous employee benefits and discounts**:

- **Career advancement in our rapidly expanding Carl's Jr business**:

- **Full Training**

As a Assistant General Manager (AGM), you'll be responsible for setting the highest standard in all areas of the restaurant, including the customer experience, the workplace culture and financial results. That includes:

- Train, develop and drive the team to deliver a positive and memorable customer experience
- Ensure food is prepared, presented and served to the highest standard.
- Take pride in and be passionate about building a positive culture within the restaurant

**Position Duties**:
This diverse role involves a variety of responsibilities including, but not limited to:

- Efficiently leading the restaurant team in day to day operations
- Being a role model for standards and behaviours consistent with the Carl’s Jr. values and culture
- Ensuring high-quality food is served, and exceptional customer service is always maintained
- Listening to customers feedback and working to ensure positive customer experiences
- Identifying talent, interviewing, hiring, inducting and onboarding new team members
- Training, developing and cross-training all team members
- Completing staff performance reviews and driving a culture of continuous improvement
- Resolving any employee issues including grievances, disciplinary action, etc.
- Ordering stock from various suppliers
- Office administration duties such as paperwork, banking, cash handling, payroll and policy reviews
- Compiling, preparing and maintaining profit and loss statements, budgets and cost controls concerning the cost of goods and labour
- Managing daily and weekly cleaning of production areas, dining room and general restaurant
- Executing marketing promotions
- Ensuring safety and security standards are recognised and upheld, and that each employee is appropriately trained in Workplace Health and Safety

**Key Selection Criteria**:

- Previous management experience within a Quick Service Restaurant or similar (not essential, however)
- Positive, fun loving, hardworking professional leader to build on the excellent workplace culture and provide exceptional customer service
- An engaged and energetic team player who celebrates shared success and is willing to go the extra mile to help the team
- Speaks clearly and listens attentively to customers and colleagues
- Maintains a professional, well-groomed appearance at all times
- Competent multi-tasker who can adapt to changing customer levels as required
- Can adapt and succeed in a fast-paced environment
- Knowledge and experience of cash handling policies and procedures
- Ability to accurately execute office administration tasks and duties

**Job Types**: Full-time, Part-time

**Benefits**:

- Employee discount
- Professional development assistance

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Work Location: In person

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