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Customer Service Team Leader

4 months ago

Albert Park, Australia Melbourne Sports Centres Full time

30 Aughtie Dr, Albert Park VIC 3206, Australia Req #430

Tuesday, 9 April 2024

**Join Us as a Customer Experience Team Leader at MSC**

**About us**:
Melbourne Sports Centres are the premier multi-sport facilities in Victoria. We are here to serve sport, enabling sporting organisations and individuals to achieve peak performance, reach their potential and deliver world class events. By providing services, facilities and significant events for athletes and individuals on their journey in sport we aim to drive participation, activity, and well-being across Victoria. We want people to be excited about sport, engaged in healthy activity and feel inspired to perform at their best

**About the Role**:
Based at Melbourne Sports & Aquatic Centre (MSAC) the Customer Experience Team Leader has overall responsibility for leading and developing the Customer Experience team members to ensure the highest possible level of service is being delivered.

**Some of the key responsibilities will include**:

- Develop and lead a motivated Customer Experience team, setting and maintaining high standards
- Role-model and demonstrate customer service excellence
- Collaborate with diverse teams - Events, Operations, Finance, Marketing, and more
- Oversee events and functions staffing for seamless execution
- Strategise on customer-focused approaches for service excellence
- Champion safety protocols and maintain operational excellence
- Shine in leadership meetings and deliver comprehensive monthly reports

**About you**:

- Relevant experience leading customer-focused teams
- Flexible, open and demonstrated ability to work with a broad range of people, at multiple levels of the organisation and exceptional stakeholder management
- Developing standards and emphasising excellence
- Proven track record managing performance and professional development of staff
- Hold current Working with Children Check and First Aid/CPR certifications
- Detail-oriented, tech-savvy, and a stellar communicator
- Your organizational and teamwork skills? Off the charts
- Our facilities are open across 7 days, so it is essential that you are flexible regarding shifts and working a rotating roster including weekends and late nights

**Why is this a great place to work?**

You will love working at the State Sports Centres. Here’s just a few reasons why:

- Great staff benefits including free parking, performance gym membership, discounts at MSC food & beverage, retail outlets and complimentary court hire for casual bookings across the stadiums
- Family and friends’ discounts on performance gym membership
- Discounts on holiday programs and creche for financial dependents
Flexible working hours
- You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills
- We have a fantastic team of people who are great to work with
- Our mission is to help people to be excited about sport, engage in healthy activity and feel inspired to be their best. That is a rewarding thing to be a part of
We are surrounded by elite athletes daily and you will support various elite sports and world class events

**How to apply**:
**Other details**:

- Job family Administration
- Job function Administration
- Pay type Salary