Administration & Customer Service Team Leader

4 months ago

Erskine Park, Australia Primary Connect Full time

**Administration & Customer Service Team Leader | Erskine Park
- Lead and support the site Admin & Customer Service team within a fast paced, customer first environmentOnsite full-time permanent role at the Erskine Park Cross Dock

**Welcome to Primary Connect
Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity.

We’re delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact.

Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.

**What you’ll experience
Everything we do is driven by a culture of care for our team, customers, and community.
- We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
- We’re a team-first organisation. We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.
- We offer competitive remuneration and access to a number of employee benefits.A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

Want to know what it’s like to have a career with us? Check out this short summary of the career of our **Systems & Inventory Specialists and Team Member of the Year, Jesna
**What you’ll do
- Lead & develop the site admin / customer service team to deliver smooth and high-level of admin & customer service to our business customers & internal teams
- Act as the main point of contact for escalations
- Payment of invoices via raising of Purchase Orders in AP system for all site consumables and external contractors.
- Invoicing all customers for weekly 3PL services.
- Create a culture of high performance within the team by encouraging knowledge sharing and cooperation, building skills and capability, providing regular feedback and recognition on team and individual performance.Continuous evaluation of processes, technology and ways of working to identify opportunities for improvement & embed change.

**What you’ll bring
- Proven team leadership experience in a similar admin & customer service role
- Strong communicator with excellent written and verbal skills, who thrives in a busy, ever changing environment. A strong planner and organiser, with outstanding decision making and prioritisation skills.
- Time management skills and the ability to prioritise work and manage competing priorities from different stakeholders.
- A can do attitude - reliable, punctual, positive and enjoy working under pressure as part of a small team in a fast paced environment in a large operation.

**Endless possibilities with Woolworths Group
We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

**_Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion _**
**_Employer of Choice for Gender Equality - Workplace Gender Equality Agency.
- **
- Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes _

LI

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