Shared Services Manager

4 months ago

Greater Adelaide SA, Australia G'day Group Full time

Be part of the growth of an Australian success story
- Full Time, 12 month Contract, Based in the CBD
- Fun, energetic and open culture with great discounts for you and your family

**About Us**

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

**About the Role**

Reporting to the Group Financial Controller, the Shared Services Manager is responsible for overseeing the day-to-day operations of the Accounts Receivable and Accounts Officer functions, with a focus on team development and management, process improvement and driving efficiencies.

The duties and responsibilities of the Shared Services Manager will include:

- Lead, mentor and develop a team of finance professionals through setting performance goals, conducting regular performance reviews and providing ongoing feedback and coaching to team members
- Identify opportunities for process improvement, automation and implementation of standardised processes and procedures to improve efficiency
- Work with cross-functional teams to streamline processes and reduce manual tasks
- Lead projects to implement new tools, systems, or processes that improve the efficiency and accuracy of financial operations
- Act as the primary point of contact for finance-related inquiries and issues specific to your teams from internal and external stakeholders
- Accountable for the reporting and communication related to overdue debts, providing insights to senior management to inform decision-making
- Liaising with internal IT stakeholders to ensure any system updates or changes are understood and appropriately integrate into downstream finance transactional tasks
- Maintaining open communication with the Group Financial Controller and other key stakeholders

**Your Experience**

To be successful in this role you must possess a high level of energy, self-motivation, initiative and flexibility to be able to meet our growing business demands at Discovery Parks.
- Proven experience as a Shared Services leader within a business of similar scale and volume
- Demonstrated experience managing and leading teams in a fast-paced environment
- Demonstrated experience in a business with a high volume of transactions
- Completion and maintenance of process documentation and providing coaching and training of tasks to team members
- Strong knowledge of accounting debits and credits and reconciliations
- Demonstrated knowledge of applicable legal and compliance obligations for Accounts Receivable activities
- High level of proficiency with the Microsoft Office Suite
- Strong organisational, time management and task prioritisation skills

**Benefits**

Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations

Paid Leave Benefits - Parental leave / Volunteer leave / Study leave

Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional association memberships

Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

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