Cssc Customer Service Manager Dbs

3 weeks ago

Greater Adelaide SA, Australia Grundfos Holding AS Full time

**What is the job about?**

The CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company’s sales performance through effective leading of the CSSC team in maximizing customer experience. You will also be responsible for setting department goals, tracking performance and conducting regular review to optimize the pre-sales to cash processes and ensure on time response to both customer enquiries and the Grundfos external sales team. Basic spare part enquiries, service offering and replacement pumps will be part of the scope in Frontline. It is also expected that the CSSC customer service manager to focus on the development of each individual team members contributing to team effectiveness

**Your main responsibilities**

**_Supervision:_**
- Provide the day-to-day supervision and direction to CSSC DBS team and ensure the team meet assignment deadlines and response time expectations for both internal and external customers.
- Responsible for ensuring accurate and detailed information is being captured by direct reports in local systems.
- Primary responsibility to manage and coordinate the work allocation and prioritize across the business using relevant tools.
- Run daily, weekly and monthly reports to assess customer experience metric, sales performance and process KPIs using the Grundfos dashboards. Identify any leading indicator for swift improvement
- Assess the skills (people, processes and tools) of the team periodically and propose development or training needs.
- Provide mentorship and knowledge sharing to team members, where applicable, and coach them to finding resolutions

**_Process Execution and Improvement_**:

- Working supervisor within their department; provide customer assistance and support in coordination with their direct reports.
- Ensure basic business foundation are in place. For example, quality master data and process standardization with mínimal localization.
- Conduct meetings to review team performance. Establish an activity plan for areas of improvement. Ensure these activities are implemented and evaluate the change impact over a period of time to ensure desired results are obtained
- Ensure effective collaboration with the sales department in working on project tenders and technical support
- Liaise with cross functional teams and management to support and implement sales growth or process improvement strategies.
- Coordinate and cooperate with other CSSC Leaders to share best business practices to ensure common alignment of processes inside the focused market.
- Use customer and employee feedback to generate ideas to increase customer and employee engagement, and process improvement
- Engage in monthly meeting with team to report on progress
- Ensure effective usage and promotion of Grundfos digital tools to enhance service and simplicity for both customers and employees
- Any other relevant activities as requested

**Your background**:
We imagine that you have:

- Bachelor’s degree with 5+ years of relevant experience from international company working in a similar Experience in customer services development & management
- Sound business understanding
- Experience in people management
- Experience in SAP CRM and Business Warehouse
- Data analytical skills and report writing skill.


**What’s in it for you?**

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values**.**
- Development opportunities in an international environment
- People and value-focused organizational culture
- Social, team and sports events
- Training opportunities

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

**We look forward to hearing from you.

  • Account Manager

    7 months ago

    Greater Adelaide SA, Australia Account Manager Full time

    Join an award winning and innovative SA Recruitment company - High performing & passionate team with an empowering culture based in the CBD - Permanent role, good base salary and incentive **About Harrison McMillan** Harrison McMillan is not your ‘traditional’ recruitment agency. We embrace “Recruitment 4.0” to build leading talent solutions while...

  • DevOps Manager

    4 months ago

    Greater Adelaide SA, Australia Aspire Software Full time

    **We are hiring at Wageloch and Easy Employer for a DevOps Manager to join our growing team in Adelaide or Melbourne!** **This position focuses on optimizing our software delivery process, ensuring the stability and scalability of our systems, and fostering a collaborative culture between the software development teams!** At Wageloch, our mission is to...

  • Customer Service Manager

    7 months ago

    Greater Adelaide SA, Australia HAYS Full time

    Join this International Commercial Cleaning business and put your management skills to use! **Your new company** This is an exciting opportunity for an experienced Customer Service Manager to join the Adelaide contact centre team and be an integral part of the company’s growth. **Your new role** As the Customer Service Manager, you will be managing a...

  • Customer Service Manager

    3 months ago

    Greater Adelaide SA, Australia Om Packaging Full time

    We are seeking experienced, qualified and passionate skilled person to fit into the role of Customer Service Manager. The tasks of the role are to implement and ensure ultimate quality of service by receiving feedback from the customers and liaise with relevant professions if required. We seek for a person who has an extensive experience and knowledge in...

  • Customer Service

    3 weeks ago

    Greater Adelaide SA, Australia Beta Full time

    **Location**: Adelaide - City/Inner **About the Company**: Join a vibrant team at a leading, innovative company in Adelaide! We specialize in creating exceptional customer experiences and are known for our dedication to excellence and innovation. Our team thrives on collaboration and is passionate about delivering outstanding service. **About the Role**: We...

  • Customer Service Manager

    2 months ago

    Greater Adelaide SA, Australia One stop cleaning Full time

    Wil Be responsible for: - Developing strong customer relationships through delivery of service excellence. - Conduct regular inspections and audits - Ensuring quality and WHS compliance standards are maintained - Working as a team player with a team play with a can do attitude for all duties and reporting needs. - Maintaining accurate data base records. -...

  • Customer Service Representative

    7 months ago

    Greater Adelaide SA, Australia Boart Longyear Full time

    Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry’s only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and the most experienced drilling services group in the business. The primary purpose...

  • Customer Service Representative

    7 months ago

    Greater Adelaide SA, Australia Boart Longyear Full time

    Adelaide, Australia - Reqid**: 14898BR** - Job Category**: Sales and Marketing** Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry’s only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and...

  • Customer Service Consultant

    9 months ago

    Greater Adelaide SA, Australia DFP Recruitment Services Full time

    **Job description**: *** **The Role**: The Customer Sales and Service Specialist will focus on delivering exceptional service to Telstra customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales and service enquiries. You...

  • Customer Service Officer

    7 months ago

    Greater Adelaide SA, Australia HAYS Full time

    Join this reputable manufacturer and distribution company and be part of their excellent customer service team **Your new company** This leading precious metal manufacturer and distributor is looking for a Customer Service Officer to join their team to deliver exceptional, efficient, and professional levels of customer service within their precious metals...

  • Customer Service Officer

    3 weeks ago

    Greater Adelaide SA, Australia BGIS Full time

    Starting in January 2025!! Customer Services Operator - Adelaide **BGIS**is seeking a motivated and adaptable **Customer Services Operator**to join our team in Adelaide. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service. As a Customer Services Operator, you’ll be responsible for...

  • Customer Service Officer

    2 months ago

    Greater Adelaide SA, Australia BGIS Full time

    **Starting in January 2025!! Customer Services Operator**: - **Adelaide** **BGIS **is seeking a motivated and adaptable **Customer Services Operator **to join our team in **Adelaide **. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service. As a Customer Services Operator, you’ll be...

  • Customer Service Supervisor

    7 months ago

    Greater Adelaide SA, Australia HERTZ Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...

  • Software DevOps Lead

    2 months ago

    Greater Adelaide SA, Australia Valsoft Corporation Full time

    **We are hiring at Wageloch and Easy Employer for a DevOps Manager to join our growing team in Adelaide or Melbourne!** **This position is a leadership role focusing on optimizing our software delivery process, ensuring the stability and scalability of our systems, and fostering a collaborative culture between the software development teams!** **Here is a...

  • Customer Service Representative

    7 months ago

    Greater Adelaide SA, Australia SMAART Recruitment Full time

    $68K inc Super + loads of perks + career development opportunity - Great company culture and work environment | Supportive leadership - CBD location + WFH opportunities | Modern state of the art facilities We are proud to partner with a market leading Internet and phone services provider looking to grow their existing team with multiple Customer Support...

  • Customer Service Officer

    7 months ago

    Greater Adelaide SA, Australia Entree Recruitment Full time

    **Full-time 12-month contract | Located in the Adelaide CBD | $70,000 + super** - ** Provide exceptional customer service and build relationships** - ** Fast-paced, supportive working environment** **About the Company** As a significant employer in South Australia, our client is a diverse member-based association that positively impacts the lives of its...

  • Customer Service Officer

    7 months ago

    Greater Adelaide SA, Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...

  • Customer Service Officer

    7 months ago

    Greater Adelaide SA, Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...

  • Customer Service Officer

    5 months ago

    Greater Adelaide SA, Australia BGIS Full time

    Are you an enthusiastic and diligent Customer Service professional looking to work around other life commitments? Join our supportive team today! **This role is full-time permanent in Adelaide, SA!** **The roster is afternoon shift 2-10 PM Monday to Friday and 16 weekend rotations over a period of one year!** **Hybrid work model once established in the...

  • Customer Service Officer

    4 months ago

    Greater Adelaide SA, Australia BGIS Full time

    Are you an enthusiastic and diligent Customer Service professional looking to work around other life commitments? Join our supportive team today! **This role is full-time permanent in Adelaide, SA!** **The roster is evenings and consists of three weekdays plus Saturday and Sunday each week.** **Hybrid work model once established in the position. 3 days in...