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Refunds Support Officer

1 month ago

Preston, Australia Melbourne Polytechnic Full time

**POSITION NUMBER**

3914
- **DEPARTMENT**

Student Hub
- **ROLE TYPE**

Non-teaching
- **JOB TYPE**

Part time
- **CONTRACT**

Ongoing
- **LOCATION**

Preston
- **APPLICATIONS CLOSE**

04 November 2024**REFUNDS SUPPORT OFFICER**:

- **Annual Salary $59,804 - $64,577**:

- **Support the Coordinator of Payments and Refunds by managing student refund processes and Tuition Payment Plans, delivering exceptional customer service.**:

- **Melbourne Polytechnic offer Flexible Working, this role is based out of our Preston Campus. We are close to public transport and provide secure onsite parking, onsite Café & restaurant with a gym facility, hair salon & we are only a 2 minute walk to Preston market.**

**About the Organisation**:
Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

**About the Role**:
**Duties**:

- With guidance from the Payments and Refunds Coordinator, ensure student and Institute compliance with
- Administration of Student Enrolment Fees and Charges Policy/Guidelines and related procedures.
- Support with Debit Success third party Account Management including client liaison and advise.
- Provide general administrative services to the Coordinator of Payments and Refunds.

For a full list of key responsibilities and duties, please view the **position description**.

**Skills and Experience Required**:

- A relevant tertiary qualification and/or experience in an education environment.
- Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with key relationships.
- Ability to adapt to new technologies or systems.
- Proven experience in data entry and excellent attention to detail.

**How to Apply**:

- Current CV
- Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the **position description**)

A National Police Check is required for the successful applicant.

**Recruitment Agencies**:
Please be aware for us to engage with you, we require internal pre-approval and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.

**Diversity and Inclusion**:

- Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a child safe organisation, by ensuring that children and young people are protected from abuse or harm._