Customer Support Officer

5 months ago

Box Hill, Australia St Vincent de Paul Society Full time

**Job No**:
**SVDP286851**
***

**Location**:
**Box Hill**:
**Join one of Victoria's leading not for profits and be a part of something big**

**Competitive Salary + Tax reducing salary package**

**Part time, Maximum Term Role**

**3 days a week - Monday is mandatory, plus 2 other days**

**About St Vincent de Paul Society**

On the frontline and face-to-face, the St Vincent de Paul Society Victoria and its wide network of over 12,000 volunteers provide practical welfare support, advocacy and friendship for the most vulnerable members of our community. Key services include Vinnies Shops; Vinnies Soup Vans; support programs for people experiencing mental illness; home visitation; youth programs; assistance for asylum seekers and refugees; education and tutoring; and a range of other volunteer-run initiatives that assist people in need.

Through these programs, we offer 'a hand up' to people in need by respecting their dignity, sharing our hope and encouraging them to take control of their destiny. Driven by this mission, the Society is one of the most recognised and highly regarded charitable organisations that has been providing support to Victorians for 160 years.

**About the Role**

We are seeking a dedicated and empathetic Customer Support Officer to join our Finance team. Reporting to the Finance Business Partner - Corporate and Membership, the Member Support Officer will play a crucial role in providing guidance and support to our volunteer membership group. This role supports the smooth running of our Conferences allowing them to assist the Community.

**As the Customer Support Officer, you will be responsible for;**
- Provide support and assistance to Conference members, with a focus on Treasurers, in line with our Finance policy and procedure framework and our organization's mission.
- Address day-to-day inquiries related to invoice payments, finance system access, and general operations to facilitate the smooth functioning of our Conferences.
- Collaborate with Conference Support Officers to keep them informed of changes within the Finance department.
- Assist in training new members on essential finance systems and processes required to support our community as and if required.
- Ensure all work undertaken within areas of accountability complies with Group values, policies, procedures, codes of conduct and legislative/regulatory requirements and recognised accreditation standards

Crucial to the success of the role will be your client-focused approach to service delivery typified by your ability to quickly establish professional credibility and rapport with a range of stakeholders.

You are enthusiastic, highly organised, detail orientated and driven by a commitment to continuous improvement. You will bring a "hands on" approach and be a proactive operator who thrives on great outcomes for your key stakeholders.

**More specifically you will have**:

- Ability to communicate effectively through both written and spoken channels.
- Capable of building positive relationships and influencing individuals at all levels of the organization.
- Strong analytical abilities to process information and solve problems efficiently.
- Proven track record in providing excellent customer service and addressing the needs of a diverse range of stakeholders.
- Exposure in delivering training, both in face-to-face and online settings.
- Ability and willingness to undertake travel within the state (Metro/Regional) for meetings and training, as required.

**Why work for us? We offer**:

- Salary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- We make an incredible difference in the lives of over 300,000 people every year.
- We believe in families, so we like to provide a family-friendly environment in which to work.
- We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #Social Justice.
- We are complex in our design which always makes work interesting.

**Where good happens # Goodworks**
- If this opportunity sounds perfect to you and you meet our essential requirements we can’t wait to hear from you. Please send us your updated CV and a cover letter that tells us a little more about you and why you would be perfect for the role. Please click here a copy of the Position Description.Please note that prior to any commencement to employment, pre-employment checks must be completed these will include reference checking, a national criminal history and right to work check, and a working with children check.

**St Vincent de Paul Society Victoria is proactive in supporting child safety**

**We value diversity and aim to build an inclusive environment that champions, embraces and respects differences.

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