Customer Support Officer

7 months ago

Box Hill, Australia St Vincent de Paul Society Full time

**Job No**:
**SVDP286851**
***

**Location**:
**Box Hill**:
**Join one of Victoria's leading not for profits and be a part of something big**

**Competitive Salary + Tax reducing salary package**

**Part time, Maximum Term Role**

**3 days a week - Monday is mandatory, plus 2 other days**

**About St Vincent de Paul Society**

On the frontline and face-to-face, the St Vincent de Paul Society Victoria and its wide network of over 12,000 volunteers provide practical welfare support, advocacy and friendship for the most vulnerable members of our community. Key services include Vinnies Shops; Vinnies Soup Vans; support programs for people experiencing mental illness; home visitation; youth programs; assistance for asylum seekers and refugees; education and tutoring; and a range of other volunteer-run initiatives that assist people in need.

Through these programs, we offer 'a hand up' to people in need by respecting their dignity, sharing our hope and encouraging them to take control of their destiny. Driven by this mission, the Society is one of the most recognised and highly regarded charitable organisations that has been providing support to Victorians for 160 years.

**About the Role**

We are seeking a dedicated and empathetic Member Support Officer to join our Finance team. Reporting to the Finance Business Partner - Corporate and Membership, the Member Support Officer will play a crucial role in providing guidance and support to our volunteer membership group. This role supports the smooth running of our Conferences allowing them to assist the Community.

**As the Customer Support Officer, you will be responsible for;**
- Provide support and assistance to Conference members, with a focus on Treasurers, in line with our Finance policy and procedure framework and our organization's mission.
- Address day-to-day inquiries related to invoice payments, finance system access, and general operations to facilitate the smooth functioning of our Conferences.
- Collaborate with Conference Support Officers to keep them informed of changes within the Finance department.
- Assist in training new members on essential finance systems and processes required to support our community as and if required.
- Ensure all work undertaken within areas of accountability complies with Group values, policies, procedures, codes of conduct and legislative/regulatory requirements and recognised accreditation standards

Crucial to the success of the role will be your client-focused approach to service delivery typified by your ability to quickly establish professional credibility and rapport with a range of stakeholders.

You are enthusiastic, highly organised, detail orientated and driven by a commitment to continuous improvement. You will bring a "hands on" approach and be a proactive operator who thrives on great outcomes for your key stakeholders.

**More specifically you will have**:

- Ability to communicate effectively through both written and spoken channels.
- Capable of building positive relationships and influencing individuals at all levels of the organization.
- Strong analytical abilities to process information and solve problems efficiently.
- Proven track record in providing excellent customer service and addressing the needs of a diverse range of stakeholders.
- Exposure in delivering training, both in face-to-face and online settings.
- Ability and willingness to undertake travel within the state (Metro/Regional) for meetings and training, as required.

**Why work for us? We offer**:

- Salary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- We make an incredible difference in the lives of over 300,000 people every year.
- We believe in families, so we like to provide a family-friendly environment in which to work.
- We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #Social Justice.
- We are complex in our design which always makes work interesting.

**Where good happens # Goodworks**
- If this opportunity sounds perfect to you and you meet our essential requirements we can’t wait to hear from you. Please send us your updated CV and a cover letter that tells us a little more about you and why you would be perfect for the role. Please click here a copy of the Position Description.Please note that prior to any commencement to employment, pre-employment checks must be completed these will include reference checking, a national criminal history and right to work check, and a working with children check.

**St Vincent de Paul Society Victoria is proactive in supporting child safety**

**We value diversity and aim to build an inclusive environment that champions, embraces and respects differences.

  • Customer Support Officer

    7 months ago

    Box Hill, Australia St Vincent de Paul Society Full time

    **Job No**: **SVDP286851** *** **Location**: **Box Hill**: **Join one of Victoria's leading not for profits and be a part of something big** **Competitive Salary + Tax reducing salary package** **Part time, Maximum Term Role** **3 days a week - Monday is mandatory, plus 2 other days** **About St Vincent de Paul Society** On the frontline and...

  • Disability Support Worker

    1 week ago

    Box Hill, Australia Magnum Support Services Full time

    **Magnum Support Services is a reliable name of a fast growing provider of various support services for people with disabilities around all around the Melbourne region.** As a growing organisation, we have vacancies for Support Worker Roles. We are looking for caring and vibrant individuals to provide support services with care to the individuals and make a...

  • Customer Contact Officer

    7 months ago

    Box Hill, Australia Serco Full time

    **Work options**: Hybrid Location: Box Hill, Victoria (Initial Training), Hybrid Working Conditions (1 day per fortnight in office) About Us: Position Overview: We are seeking dynamic individuals to join our team as Customer Contact Officers for a Federal Government client. In this role, you will handle both inbound and outbound calls to assist our clients...

  • Ict Support Officer

    4 days ago

    Box Hill, Australia St Vincent de Paul Society Full time

    **ICT Support Officer** - **Join one of Victoria's leading not for profits**: - **Permanent Full Time Position**: - **Salary Packaging + flexible working arrangements** This is a unique opportunity for a passionate and highly motivated ICT Support Officer to contribute and be a part of our incredible journey. Reporting to the ICT Manager, you will provide...

  • Customer Service Officer

    7 months ago

    Box Hill, Australia The Y Victoria Full time

    **Work options**: Hybrid Flexible working both from home and our state office in Box Hill. Must have experience in financial account management and debt collecting skills. Handling complex enquiries **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School...

  • Customer Service Officer

    2 weeks ago

    Box Hill, Australia YMCA Victoria Full time

    Great staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Part Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact...

  • Children's Programs Customer Service Officer

    2 days ago

    Box Hill, Australia YMCA Victoria Full time

    Great staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Part Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact...

  • Children's Programs Customer Service Officer

    1 week ago

    Box Hill, Australia YMCA Victoria Full time

    Great staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Full Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact...

  • Customer Service and Team Administration Officer

    3 days ago

    Box Hill, Australia CHL Full time

    Use your exceptional customer service & administration skills - Permanent Part Time - Sector leading not for profit, making a difference Community Housing Limited (CHL) Group of Companies is an innovative and best practice affordable housing organisation which assists access to, develops and manages sustainable housing for people in need. You will be...

  • Customer Support Consultant

    7 months ago

    Box Hill, Australia Solar Battery Group Full time

    **Solar Battery Group is Australia’s largest residential solar battery installer and solar (PV) panel specialists. Backed by over 30 years’ combined industry experience, our company exists to help Australians on their cleaner energy journey.** **Solar Battery Group** is seeking a **Customer Support Consultant** to join our team in a full-time role....

  • Customer Service Officer

    3 months ago

    Box Hill, Australia The Y Victoria Full time

    **Work options**: Hybrid Flexible working both from home and our state office in Box Hill. Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including: Children's Programs, Action Sports, Camps, Recreation, Youth Services and The Virtual Y. **About...

  • Customer Support Consultant

    1 week ago

    Box Hill, Australia Solar Battery Group Full time

    **Solar Battery Group is Australia’s largest residential solar battery installer and solar (PV) panel specialists. Backed by over 30 years’ combined industry experience, our company exists to help Australians on their cleaner energy journey.** **Solar Battery Group** is seeking a **Customer Support Consultant** to join our team in a full-time role....

  • Despatch Coordinator

    7 months ago

    Box Hill, Australia Adbri Masonry Full time

    **The role** A Despatch Coordinator / Customer Service Officer is required for our Adbri Masonry distribution yard in Boxhill. The position will be responsible to coordinate and maintain a reliable despatch service, working with our yard staff, customer service team, the national logistics team, and our transport contractors to ensure our customers get the...

  • Conference Support Officer

    7 months ago

    Box Hill, Australia St Vincent de Paul Society Full time

    **Join one of Victoria's Leading Not-For-Profits!** **Full time Ongoing Role** **Purpose Driven Opportunity** **The Role**: We have an exciting opportunity for a passionate individual to join the Society as a Conference Support Officer. The Conference Support Officer's role involves working with the Society's Central Council, Regional Councils &...

  • Customer Service Officer

    2 months ago

    Box Hill, Australia Box Hill Institute Full time

    Based at our Elgar Road Campus, Box Hill - Casual opportunity available - PACCT 3 hourly rate $37.57 **About the role**: An exciting opportunity to join Box Hill Institute and to be the first point of contact in providing a positive experience to students and assisting with their course queries. The Customer Service Officer provides professional customer...

  • Customer Service Improvement Officer

    1 week ago

    Box Hill, Australia Community Housing Ltd Full time

    Full time, permanent role with hybrid working arrangement available - Great salary + salary packaging + other benefits - Work from any of our operating regions across Australia! **About Us** “My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing...

  • Customer Support Officers

    7 months ago

    Cannon Hill, Australia Empire Careers Full time

    Contact Name : Louise Clark Contact Phone : 07 3231 1212 Location : Cannon Hill Job Type : Fixed Term/ Temp Job Salary : $44.49 per hour **Customer Support Officers x 3 Roles!** **3 months + possible extension** - AO3 Role - ** $44.49 + super per hour**: - ASAP Start! - South East Brisbane - close to public transport - Queensland Government **The...

  • Aps5 Program Support Officer

    3 days ago

    Box Hill, Australia Chandler Macleod Full time

    **APS5 Program Support Officer** **About the Team** The Younger People in Residential Aged Care (YPIRAC) team is part of the newly formed YPIRAC/Hospital Interface Branch. The YPIRAC team provides specialised support for people with disability who are living in, or at risk of permanently entering aged care facilities. The team play a key role in the...

  • Client Support Officer

    2 months ago

    Box Hill, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and...

  • Customer Service and Team Administration Officer

    2 weeks ago

    Box Hill, Australia CHL Full time

    Contribute to a world without housing poverty - Full time permanent role located in Box Hill - $67,200 - $72,100 + super + salary packaging + other benefits **About Us** “My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing Director of Community...