Digital Commerce and Marketing Consulting Manager

4 weeks ago

Sydney, Australia Cognizant Technology Solutions Full time

**Digital **Commerce and Marketing **Consulting** Manager**

Cognizant Consulting - ‘Manager’

Do you want to engineer modern businesses to improve everyday life?

We are the new consulting team on ANZ’s corporate block causing an impact in our region’s largest organisations because we link business, technology, experience and data intelligence rather than expecting the client to do it, and because we have 300,000+ engineers globally to help make our advice practical.

Cognizant is barely twenty years old in ANZ but with the addition of Servian, Contino and Softvision and experienced talent, Team Cognizant is shaking up the market of big 4 and technology advisors.

We invite you to come on board at this exciting time to shape and lead major engagements in digital marketing and commerce.

**About the Role (Responsibilities)**

Cognizant’s purpose is to engineer modern businesses to improve everyday life. In the context of consulting that means you will be:

- Helping a client find and create new value for their customers, their business and our society through technology
- Helping a client understand what a modern business means in their context and how to manage the transition to it
- Facilitating their future design, orchestrating how Cognizant and its partners deliver that outcome and helping the client get value from it

As a specialist in marketing and commerce you will work with clients who
- Are making major technology investments in marketing and commerce capability and asking us how best to design and deploy them into their business, or;
- Have made major investments and now realise they need to adapt their organization, processes and products in order to deliver benefit to customers and their business

You will be part of a wider team of business consultants, designers, data engineers and digital developers and will be guiding them on challenges such as audience curation, cross brand marketing, funnel optimization, effective content management and e-commerce performance.

As your role progresses you may be asked to lead large engagements in the marketing space, or lead one of our accounts for consulting, prioritizing consulting activities in that account and managing its development and profitability.

**About you (skills / experience).**

The life of a digital consultant involves exciting, fast-paced work, dealing with a variety of stakeholders, clients and consultants. You need to be someone that can deal with ambiguity, thrive on change, and manage your own time effectively. We want someone that genuinely focuses on client outcomes, with a high degree of integrity. At Cognizant we value consultants that have a high IQ, enjoy problem solving, a willingness to serve, and have little ego. You will need to be confident presenting to both business and technology stakeholders, being part of cross functional geographically dispersed teams, and have strong negotiating for outcomes skills. Above all, you should have a positive attitude, and enjoy working with consultants from a diverse range of backgrounds, on a variety of fast paced engagements.

Your past experience must include:

- A minimum of 8 years’ experience in digital marketing or e-commerce including significant time in an external consulting firm or digital agency.
- Several examples of success in funnel optimization and deployment of a digital marketing platform
- Use of a range of core consulting techniques such as design thinking, hypothesis based problem solving, executive report structuring, critical thinking, quantitative analysis, qualitative analysis
- Knowledge of technologies across e-commerce, digital content management, customer data management
- A track record of being part of teams who have delivered new value to your organization or your clients through digital transformation and where you have learned and improved how you deliver next time round.
- Strong storytelling and presentation skills, including preparing succinct documents, prototypes or artefacts to aid communication and managerial decisions.

We would also value experience in:

- Successfully leveraging a Customer Data Platform to deliver personalized brand marketing, customer acquisition marketing or on-site experiences
- Salesforce Interaction Studio, Commerce Cloud, Marketing Cloud
- Adobe Experience Cloud, Adobe Commerce/Magento
- SAP Commerce
- Twilio Segment or other leading CDPs

The following qualifications would be considered favourably:

- Master of Business Administration
- Digital product management certifications
- Process improvement and project delivery certifications: e.g. Lean Six Sigma, PRINCE2
- Foundational or specialist certifications in marketing cloud platforms such as Salesforce, Adobe

How we will evaluate your success (‘Key Result Areas’)

All Cognizant consultants are evaluated on a variety of measures, that are agreed upfront with you, and that align to client, and commercial outcomes. These include:

- Customer satisfactio

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