Customer Support Consultant

3 weeks ago

Perth, Australia REA Group Full time

Customer Support Consultant
- Join a collaborative team and deliver great customer experiences
- Work from home up to 3 days a week
- We have long-term partnerships with charities working to address homelessness.

We're REA

REA Group

is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Customer Support team sits within our Customer Group. The group supports the organisation to deliver customer & operational excellence; use data to deliver customer solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.

The Customer Support Consultant is the front-line customer service interface for REA Group’s customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers.

What the role is all about
- Be digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)
- Balance customer demand and multi-tasking in a fast-paced customer contact environment
- Work as part of a high performing team, driving for performance excellence
- Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome
- Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
- Provide thoughtful and insightful feedback to improve REA products and services

Who we’re looking for
- Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
- Experience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs
- Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:

- A hybrid and flexible approach to working
- Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial and physical health & wellbeing
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood

By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in interviews at REA. In addition, our recruiters will reach out to you if there’s a role that matches your interests, skills and aspirations.

Upload your details today

LI-HYBRID

  • Customer Support Consultant

    3 months ago

    Perth, Australia REA Group Full time

    Customer Support Consultant- Join a collaborative team and deliver great customer experiences!- Work from home up to 3 days a week!- We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a...

  • Customer Support Consultant

    1 month ago

    Perth, Australia HealthEngine Full time

    Job DescriptionThis is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.Our MissionHealthengine is a purpose-led business, and...

  • Customer Support Consultant

    1 month ago

    Perth, Australia Healthengine Full time

    Job DescriptionThis is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.Our MissionHealthengine is a purpose-led business, and...

  • Customer Support Consultant

    6 months ago

    Perth, Australia REA Group Full time

    Join a collaborative, engaging, and diverse team who know how to have fun. - Bring your passion for people and enthusiasm to provide amazing experiences! - Perth Based We’re REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business,...

  • Customer Service Consultant

    3 weeks ago

    Perth, Western Australia Alinta Energy Full time

    We are seeking a highly skilled Customer Service Consultant to join our team at Alinta Energy.About the Role:This is an exciting opportunity for you to grow your career in customer service and gain exposure to industry-leading technology and best practices.You will provide exceptional customer service over the phone and online, while demonstrating the value...

  • Customer Support Consultant

    1 month ago

    Perth, Australia Healthengine Full time

    This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia. **Our Mission** Healthengine is a purpose-led business, and Australia’s...

  • Customer Success Manager

    3 months ago

    Perth, Australia NRI Australia Full time

    As a Customer Success Manager focused on renewals at NRI Australia, you will play a key role in managing and renewing our consulting engagements with existing clients. You will work closely with clients to understand their evolving needs, ensuring they continue to derive maximum value from our services. Your goal will be to drive contract renewals, enhance...

  • Customer Engagement Consultant

    6 months ago

    Perth, Australia Baptistcare WA Full time

    **Customer Engagement Consultant - South West** **Job Code**: 493044**Work Type**: Full time**Location**: Albany & Great Southern, Bunbury & South West, Perth Metro**Category**: Administration- **Full-time position **|** Based in Busselton at our William Carey Court residential facility**: - **Company Vehicle | Covering South West Residential Care, Home...

  • Payroll Support Consultant

    3 months ago

    Perth, Australia Employment Hero Full time

    **Our mission and where you fit in**: At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 -...

  • Bankwest Customer Consultant

    4 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Bankwest Customer Consultant - Corrigin/ Kondinin **Do work that matters** As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations...

  • Bankwest Customer Consultant

    3 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Bankwest Customer Consultant - Jurien Bay **Do work that matters** As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and...

  • Customer Service Consultant

    1 week ago

    Perth, Western Australia Velocity Truck Centres Full time

    About Velocity Truck CentresVelocity Truck Centres is Australia's largest Daimler Trucks dealership group, with over 1,000 employees across 19 locations. We have celebrated 25 years in operation and continue to be a key player in the Australian transport industry.The RoleWe are seeking an experienced Customer Service Consultant to join our team at Daimler...

  • Client Support Consultant

    3 weeks ago

    Perth, Western Australia Programmed Full time

    We are seeking a highly motivated and customer-focused Client Support Consultant to join our team. The successful candidate will provide exceptional service to our clients, ensuring that their needs are met and exceeded.As a key member of our team, you will be responsible for providing high-quality support to our clients, including responding to calls,...

  • Customer Experience Consultant

    4 weeks ago

    Perth, Western Australia Good Life Health Clubs Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Experience Consultant to join our team at Goodlife Health Clubs.Key Responsibilities:Proactively contribute to club sales budget utilising sales promotions and referrals campaignsGenerating and converting high-quality sales leads through community outreach, seeking referrals and the...

  • Customer Support Specialist

    1 month ago

    Perth, Western Australia HealthEngine Full time

    About the RoleWe are seeking a skilled Customer Support Consultant to join our team at Healthengine. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide technical support and assistance to customers via phone, email, and live chat channels.Diagnose...

  • Sales Consultant

    3 weeks ago

    Perth, Western Australia Country Road Group Full time

    Sales Consultant OpportunityWe are seeking a highly motivated Sales Consultant to join our team in Booragoon, WA. As a Sales Consultant, you will play a key role in delivering exceptional customer experiences through knowledgeable service and seamless execution of operational processes.Key Responsibilities:Provide an exceptional customer experience through...

  • Customer Support Specialist

    1 month ago

    Perth, Western Australia Healthengine Full time

    About the RoleWe are seeking a skilled Customer Support Consultant to join our team at Healthengine. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide technical support and assistance to customers via phone, email, and live chatDiagnose and resolve...

  • Customer Support Consultant

    6 months ago

    Perth, Australia Coadys Personnel Full time

    This is a fabulous opportunity to work for one of Australia’s leading and award-winning technically companies who are passionate about their people and culture. You will be joining a business who are recognised as one of Australia's Best Places to Work; where a positive and fun team culture is priority number 1! You will be joining the Contact Centre...

  • Part Time Customer Service

    2 months ago

    Perth, Australia Telstra Full time

    Employment Type Permanent Closing Date 15 Nov 2024 11:59pm Job Title Part Time Customer Service & Sales Consultant CLAREMONT Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Full Time Customer Service

    3 months ago

    Perth, Australia Telstra Full time

    Employment Type Permanent Closing Date 16 Oct 2024 11:59pm Job Title Full Time Customer Service & Sales Consultant JOONDALUP Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...