Customer Support Consultant

1 month ago

Perth, Australia HealthEngine Full time

Job Description

This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

Our Mission

Healthengine is a purpose-led business, and Australia’s largest consumer healthcare platform, helping people navigate the complex world of healthcare. We’re on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. Healthengine’s platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

Our Customer Support Consultants deliver award winning support to ensure that our customers get the most out of Healthengine. To provide general and technical support and be the point of call for all inbound customer queries via phone/email/online live chat channels. 

This role is required to work collaboratively on a scheduled roster with 7.5 hour days between 6:00am and 4:00pm.

Responsibilities: 

  • Support customers with installing and configuring software

  • Provide support to customers by diagnosing and resolving technical issues to ensure their systems run smoothly and efficiently

  • Help customers configure and manage their systems, including updating information and maintaining accurate data connections

  • Ensure all Healthengine products are properly integrated and functioning for optimal performance for each customer

  • Search for opportunities to provide value-add services to our customers

  • When issues are unable to be resolved, utilise practice systems and Healthengine data logs to gather information in order to create a case and escalate to product team

  • Speak with practices to obtain insight, feedback and troubleshoot large sitewide impacted issues located by Engineers

  • Meet expected performance standards for phone, ticketing, and live chat KPIs

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. 

We’re looking for someone who possesses the following skills and experience:

  • 2+ years experience in a Customer Service role

  • Background in a technical helpdesk/contact centre role is highly desirable

  • Professional, courteous verbal and written communication

  • Solutions focused and outcomes driven with an ability to teach and add value to the customer

  • Strong organisational skills and an ability to multitask

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry. 

In addition to an array of growth opportunities, we also offer:

  • A hybrid workplace that offers flexibility to balance work and life

  • A vibrant social calendar of events, quarterly team-building activities and more

  • Unlimited coffee and snacks, and a subsidised vending machine in our Perth office 

  • Awesome discounts and salary packaging options through our benefit partner, Maxxia

  • Access to learning resources to develop your personal and professional skills 

  • Workplace wellness program, including extra leave and access to EAP and other wellbeing resources

  • Extra leave so you can recharge and focus on your wellbeing 

  • Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

  • Customer Support Consultant

    3 weeks ago

    Perth, Australia REA Group Full time

    Customer Support Consultant - Join a collaborative team and deliver great customer experiences! - Work from home up to 3 days a week! - We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into...

  • Customer Support Consultant

    3 months ago

    Perth, Australia REA Group Full time

    Customer Support Consultant- Join a collaborative team and deliver great customer experiences!- Work from home up to 3 days a week!- We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a...

  • Customer Support Consultant

    1 month ago

    Perth, Australia Healthengine Full time

    Job DescriptionThis is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.Our MissionHealthengine is a purpose-led business, and...

  • Customer Support Consultant

    6 months ago

    Perth, Australia REA Group Full time

    Join a collaborative, engaging, and diverse team who know how to have fun. - Bring your passion for people and enthusiasm to provide amazing experiences! - Perth Based We’re REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business,...

  • Customer Service Consultant

    3 weeks ago

    Perth, Western Australia Alinta Energy Full time

    We are seeking a highly skilled Customer Service Consultant to join our team at Alinta Energy.About the Role:This is an exciting opportunity for you to grow your career in customer service and gain exposure to industry-leading technology and best practices.You will provide exceptional customer service over the phone and online, while demonstrating the value...

  • Customer Support Consultant

    1 month ago

    Perth, Australia Healthengine Full time

    This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia. **Our Mission** Healthengine is a purpose-led business, and Australia’s...

  • Customer Success Manager

    3 months ago

    Perth, Australia NRI Australia Full time

    As a Customer Success Manager focused on renewals at NRI Australia, you will play a key role in managing and renewing our consulting engagements with existing clients. You will work closely with clients to understand their evolving needs, ensuring they continue to derive maximum value from our services. Your goal will be to drive contract renewals, enhance...

  • Customer Engagement Consultant

    6 months ago

    Perth, Australia Baptistcare WA Full time

    **Customer Engagement Consultant - South West** **Job Code**: 493044**Work Type**: Full time**Location**: Albany & Great Southern, Bunbury & South West, Perth Metro**Category**: Administration- **Full-time position **|** Based in Busselton at our William Carey Court residential facility**: - **Company Vehicle | Covering South West Residential Care, Home...

  • Payroll Support Consultant

    3 months ago

    Perth, Australia Employment Hero Full time

    **Our mission and where you fit in**: At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 -...

  • Bankwest Customer Consultant

    4 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Bankwest Customer Consultant - Corrigin/ Kondinin **Do work that matters** As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations...

  • Bankwest Customer Consultant

    3 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Bankwest Customer Consultant - Jurien Bay **Do work that matters** As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and...

  • Customer Service Consultant

    1 week ago

    Perth, Western Australia Velocity Truck Centres Full time

    About Velocity Truck CentresVelocity Truck Centres is Australia's largest Daimler Trucks dealership group, with over 1,000 employees across 19 locations. We have celebrated 25 years in operation and continue to be a key player in the Australian transport industry.The RoleWe are seeking an experienced Customer Service Consultant to join our team at Daimler...

  • Client Support Consultant

    3 weeks ago

    Perth, Western Australia Programmed Full time

    We are seeking a highly motivated and customer-focused Client Support Consultant to join our team. The successful candidate will provide exceptional service to our clients, ensuring that their needs are met and exceeded.As a key member of our team, you will be responsible for providing high-quality support to our clients, including responding to calls,...

  • Customer Experience Consultant

    4 weeks ago

    Perth, Western Australia Good Life Health Clubs Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Experience Consultant to join our team at Goodlife Health Clubs.Key Responsibilities:Proactively contribute to club sales budget utilising sales promotions and referrals campaignsGenerating and converting high-quality sales leads through community outreach, seeking referrals and the...

  • Customer Support Specialist

    1 month ago

    Perth, Western Australia HealthEngine Full time

    About the RoleWe are seeking a skilled Customer Support Consultant to join our team at Healthengine. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide technical support and assistance to customers via phone, email, and live chat channels.Diagnose...

  • Sales Consultant

    3 weeks ago

    Perth, Western Australia Country Road Group Full time

    Sales Consultant OpportunityWe are seeking a highly motivated Sales Consultant to join our team in Booragoon, WA. As a Sales Consultant, you will play a key role in delivering exceptional customer experiences through knowledgeable service and seamless execution of operational processes.Key Responsibilities:Provide an exceptional customer experience through...

  • Customer Support Specialist

    1 month ago

    Perth, Western Australia Healthengine Full time

    About the RoleWe are seeking a skilled Customer Support Consultant to join our team at Healthengine. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide technical support and assistance to customers via phone, email, and live chatDiagnose and resolve...

  • Customer Support Consultant

    6 months ago

    Perth, Australia Coadys Personnel Full time

    This is a fabulous opportunity to work for one of Australia’s leading and award-winning technically companies who are passionate about their people and culture. You will be joining a business who are recognised as one of Australia's Best Places to Work; where a positive and fun team culture is priority number 1! You will be joining the Contact Centre...

  • Part Time Customer Service

    2 months ago

    Perth, Australia Telstra Full time

    Employment Type Permanent Closing Date 15 Nov 2024 11:59pm Job Title Part Time Customer Service & Sales Consultant CLAREMONT Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Full Time Customer Service

    3 months ago

    Perth, Australia Telstra Full time

    Employment Type Permanent Closing Date 16 Oct 2024 11:59pm Job Title Full Time Customer Service & Sales Consultant JOONDALUP Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...