Team Leader and Cs Representative

2 weeks ago

Milton, Australia Healius Full time

**Date**:16 May 2024

**Location**: Milton, Queensland, AU, 4064

**Company**:Healius

**About us**

At Lumus Imaging, we're committed to providing top-quality diagnostic imaging services to our community and are passionate about caring for your health and wellbeing.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of radiologists make up our 2000 diagnostic imaging experts and support staff across 135 sites right around the country.

Healius Limited is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. Lumus Imaging is part Healius Ltd a ASX publicly listed entity. As such, Lumus has a strong governance and support
- At Lumus Imaging, we are committed to providing top-quality diagnostic imaging services to our community. We are passionate about caring for your health and well-being.- Our team comprises of radiographers, sonographers, nuclear medicine technicians, nurses, clerical staff, and a network of independent radiologists. Together, they form our 2000 diagnostic imaging experts and support staff, serving across 135 sites nationwide] We are currently looking for a dynamic Customer Service Centre Team Leader to join our QLD team. The main purpose of a Customer Service Centre Team Leader is to provide leadership and support to the Customer Service Centre team. You will provide exceptional customer service to patients and referrers.

**Responsibilities**:

- Lead the Customer Service Centre team members, providing coaching, training, direction and support.
- Build relationships with Radiologists to assist with gaining good report turn around times for referrers
- Perform duties to present standards in accordance with company procedures and guidelines.
- Respond to customer enquiries within the guidelines of the company.
- Answer and respond to report and image requests by customers independently. Eg[KS3]. navigating patient search, order search and referrer search in Visage, finding patient reports, sending reports and sending images via PACS.
- Understand the reporting process including expediting reports, organising validation and addendums as required.
- Create and manage referrer accounts on Visage, Intele and Medical Objects
- Provide software support for referrers to troubleshoot and problem solve any errors with referrer accounts in Visage, InteleViewer and Medical Objects.
- Complete and compile documentation for legal and third-party requests independently.
- In depth understanding of site operation and procedures including bookings, arrivals, billing, and patient preparation through site training.
- Facilitates training for all staff and assist staff to answer enquiries as required.
- Staff the Customer Service Centre appropriately and manages staff members within the team

**Experience Required**
- Staff management
- Good knowledge of medical terminology.
- Good knowledge of medical procedures and processes relative to Medical Imaging
- Exceptional customer service and communication skills
- Ability to problem solve independently and assist other team members with this[KS4]
- Ability to manage workflow and train staff.
- Experience with staff recruitment
- Ability to conduct disciplinary conversations and provide feedback to staff members.
- Experience with organising rosters, shifts and appropriate staffing levels.

**Benefits and Wellbeing**
- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport - access fitness centres across Australia at a subsidised rate
- Career growth opportunities across the national Healius network
- Be a part of a large ASX-listed organisation focused on delivering positive outcomes to all Australians

**Our Commitment to Diversity and Inclusion**

We are an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

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