Customer Service Representative

3 weeks ago

Milton, Australia Healius Full time

Job reference: #10418

Brand: Lumus Imaging

Location: Milton

Work type: Casual (Casual)

Do due an increased workload, we are looking for casual Customer Services officers to join our Customer Service Centre based in our Lumus Imaging Head Office in Milton, QLD.

As a Customer Service Representative, you will be working in a beautiful office with technology designed to help you support referring practitioners and patients with a range of queries. Working alongside Clerical staff, Technicians and Radiologists you will support with customer enquiries, managing reports, documenting feedback, providing software support, answering high volume calls and performing general administration.

Working days will be across Monday-Friday, 8am-5pm and being a casual role, pay 25% casual loading.

What can Lumus offer you?

Our team is passionate about helping people and doing the right thing whilst also having fun. A strong culture of team, where you are supported by leaders and peers in a collaborative way Supported continuing professional development (CPD) to build a long-term career within Lumus Work for a large ASX listed organisation which is focused on delivering positive outcomes to all Australians Supported by experienced team members to learn new skills We value a positive working environment and diversity within the workplace An opportunity to work in an industry that makes a difference to people’s lives


What are we looking for?

Previous experience working in contact centre customer service

Excellent communication skills The ability to manage and respond to customer queries over the phone; including being comfortable making decisions and creating solutions Ability to empathise with others and ensure they are supported to resolve their query

Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

A marketplace of exclusive discounts and vouchers from leading Australian and online retailers. Corporate health insurance discounts, banking benefits and novated leasing consultations. An e-learning platform with access to a library of courses and learning paths. An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches. Fitness Passport – access fitness centres across Australia at a subsidised rate Career growth opportunities across the Healius network Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

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