Customer Service Representative

3 days ago

Milton, Australia Lumus Imaging Full time

**Date**:6 Mar 2024

**Location**: Milton, Queensland, AU, 4064

**Company**:Healius

**Job reference**: #9062

**Brand**:Lumus Imaging

**Location**: Milton

**Work type**: Casual (Casual)

Do you have experience in customer service or reception roles? We are looking for you

We are looking for a new team member to join our Customer Service Centre based in our Lumus Imaging Head Office in Milton, QLD.

As a **Customer Service Representative** you will be working in a beautiful office with technology designed to help you support referring practitioners and patients with a range of queries. Working alongside Clerical staff, Technicians and Radiologists you will support with customer enquiries, managing reports, documenting feedback, providing software support and general administration.

Our team provides you with all the training you will need, you just need to bring your best self and enjoy talking to medical professionals and patients.

Shifts will take place during business hours; Monday - Friday between 7am - 5pm, working 7.5 hour days.

**What can Lumus offer you?**
- Our team is passionate about helping people and doing the right thing whilst also having fun
- A strong culture of team, where you are supported by leaders and peers in a collaborative way
- Supported continuing professional development (CPD) to build a long-term career within Lumus
- Work for a large ASX listed organisation which is focused on delivering positive outcomes to all Australians
- Supported by experienced team members to learn new skills
- We value a positive working environment and diversity within the workplace
- An opportunity to work in an industry that makes a difference to people’s lives

**What are we looking for?**
- Previous experience working with customers in a reception, administration or contact centre role is desired
- Someone who is a team player and enjoys working with others in an office environment
- The ability to manage and respond to customer queries over the phone; including being comfortable making decisions and creating solutions
- Ability to empathise with others and ensure they are supported to resolve their query
- Comfort in working with technology and systems (training is paid & provided)

**Employee benefits and wellbeing**
- Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.

**Vaccination requirements**

As per the Healius Group Vaccination Policy, there may be some vaccination requirements in some Hospital settings.

**About us**

Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

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