Payments Officer

1 month ago

Brisbane Central Business District, Australia HOBAN Recruitment Full time

Are you driven by a desire to make a lasting impact on the lives of Australians with disabilities and their families? If you're ready to contribute your skills and passion to a meaningful cause, we have an exciting opportunity for you. We are a dedicated independent statutory agency committed to enhancing the lives of individuals with significant and permanent disabilities. We're searching for an extraordinary individual to become an integral part of our dynamic Brisbane team as an **APS4 Payments Officer.**
- Located in Brisbane CBD
- Up to 12-months duration, with the possibility of extension, pending performance and business requirements
- $44 per hour + superannuation

**Role Overview**

As a member of the Payments Branch, you'll play a crucial role in supporting service providers delivering Agency's funded services to participants. You'll be responsible for investigating and resolving rejected payment requests through the myplace provider and participant portals. Additionally, you'll manage manual payments to providers and self-managed participants.

**Role Responsibilities**
- Dive into investigating and resolving rejected payment requests via myplace portals.
- Collaborate with internal and external stakeholders to provide top-notch payment query resolutions.
- Skillfully process manual payments for providers and self-managed participants.
- Tackle payment issues with finesse, using legislative guidelines, agency policies, and SOPs.
- Contribute your insights to team decisions and work harmoniously toward shared targets.
- Consistently meet and exceed individual and teamwork resolution objectives.
- Embrace your role as a compliance champion, staying aligned with legislative and financial frameworks.
- Stay informed about government decisions, agency guidelines, and regulations that shape our work.

**Role Requirements**
- Enjoys problem solving in a timely manner.
- Works well to SOP's and company policies.
- Enjoys working in a team environment.
- Positive contemporary attitudes to people with disability.
- Understanding and knowledge of disability and its impact on individuals.
- Must be an **Australian Citizen

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