Payments Officer

7 months ago


Brisbane, Australia HOBAN Recruitment Full time

HOBAN Recruitment is currently seeking Payments Officers to join our client, an independent statutory agency responsible for providing support to thousands of Australians with permanent disabilities, as well as their families and carers. Our client's Payments Branch plays a crucial role in supporting service providers and participants by investigating and resolving outstanding payment requests.
- Brisbane CBD, Queensland
- Up to 12-month duration (possibility of extension based on business requirements)
- $37+ per hour + Superannuation

**Role Responsibilities**

As an APS3 equivalent Payments Officer, you will be responsible for:

- Investigating and resolving outstanding payment requests that have been rejected through the provider and participant portals.
- Engaging with internal and external stakeholders to address payment-related inquiries.
- Processing manual payments to providers and self-managed participants.
- Working within legislative, policy, and standard operating procedure guidelines to resolve payment issues.
- Contributing to decision-making within the team/work area.
- Meeting team and individual work resolution targets consistently.
- Ensuring compliance with legislative, financial, and administrative frameworks.
- Staying updated on government decision-making processes, Agency guidelines, and regulations.

**About You**

To be successful in this role, you should possess the following qualifications and attributes:

- ** Australian citizenship is mandatory**.
- ** This role is exclusively open to individuals with disabilities**.
- Demonstrated ability to solve problems efficiently and in a timely manner.
- Proficient in following standard operating procedures and company policies.
- Enjoy working in a team-oriented environment.
- Maintain a positive contemporary attitude towards people with disabilities.
- Possess a comprehensive understanding of disability and its impact on individuals.


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