Front Office Manager: Discovery Resorts

5 months ago

Rottnest Island, Australia Discovery Resorts Full time

Live and work on the beautiful Rottnest Island, WA
- Opportunity to join a fun, talented Team with an Industry leader
- Full time ongoing position with accommodation provided

**About Us**:
G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Nestled into the sand dunes in one of the most relaxed and breathtaking coastal locations in Australia, **Discovery Rottnest Island** is bringing to life Rottnest Islands first glamping experience. Featuring 83-luxury tents across several service levels, a resort style pool and two restaurants and bars.

**The Role**:
**_ As this opportunity is ongoing, to be considered for the position your working rights in one location must extend to a period beyond 6 months. _**

Responsibilities will include but are not limited to:

- Supervise and coordinate the daily activities of the front office team.
- Support and develop the front office team, fostering a positive team culture
- Collaborate with other departments to ensure smooth operations and guest satisfaction.
- Provide an exceptional guest experience
- Processing guest arrivals and departures
- Accurately using the park booking system to make reservations and manage accounts
- Coordinate with the Housekeeping team to track readiness of accommodation
- Supply guests information regarding property and local areas of interest
- Completing the day-to-day office administration
- Maintain excellent relationships with the park teams, residents and guests
- Operate a roster over a 7 day period **including being on-call 3 -4 nights per week**

**What we look for**:
To be successful in this role you will have:

- Previous experience in a resort front office management role
- Experience leading and developing Teams
- Exceptional interpersonal and communication skills
- Highly motivated and able to work collaboratively within a team
- Superior organisational and time management skills
- Strong attention to detail
- Highly proficient in Excel.
- Proficient experience in RMS
- Night audit function experience
- Flexibility to be on call for the specified number of nights
- Previous experience working remotely advantageous

**Benefits to you**:

- Accommodation provided
- Full time hours, ongoing position
- Competitive pay rates
- Discounted accommodation at over 300 G'day Group holiday parks nationally.
- Discounts with our G’day Rewards Partners
- Service recognition awards
- Access to Employee Assistance Program
- Internal promotions and opportunities

Are you meticulous, organized, and passionate about creating a clean and comfortable environment for guests? APPLY NOW

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

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