Front Office Night Auditor

2 weeks ago

Rottnest Island, Australia Discovery Parks Full time

Work at Rottnest Island one of WA's most iconic tourist destinations
- Fixed term, part time role in a national company with opportunity for progression
- Discounts across 300+ G'Day and Discovery Parks throughout Australia

**About Us**:
G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 1800 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 80 fully owned and operated parks. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. With eyes on domestic and regional tourism like never before we are building a passionate, adaptable, high performance team to deliver holiday memories that put a smile in every g’day.

**The Role**:
We are looking for a customer focused superstar to join our Front Office team on a 6 month contract as a Night Auditor, with the potential to extend. This role is key to our Park ensuring that our guests are greeted with smiles and warmth and are provided with the best service.

To be successful in this role you will have:

- High school diploma or equivalent; formal education in hospitality or related field is a plus.
- Proven experience in front desk or guest service roles within the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to handle challenging situations tactfully and diplomatically.
- Strong problem-solving and conflict-resolution abilities.
- Customer-focused attitude with a dedication to delivering exceptional guest experiences.
- Ability to work independently and efficiently during night shifts.
- Proficient computer skills, including familiarity with reservation systems and basic office software.
- Attention to detail and accuracy in financial transactions.
- Flexibility to work varying shifts, including weekends and holidays, based on the resort's operational needs.
- Knowledge of emergency procedures and the ability to remain composed during high-stress situations.
- RSA certificate

We believe in creating experiences that people will always want more of. Inspiring and share worthy, the real stuff memories are made of.

**Benefits**:

- Discounted accommodation for you, your family & friends at over 300 G'Day Group holiday parks nationally.
- Discounts with our G’Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire, car servicing and more
- Service and Performance recognition awards
- Access to Employee Assistance Program (EAP)
- Internal promotions and opportunities

**How to Apply**:
- Discovery Parks is committed to ensuring the health and safety of all our staff, customers and the communities we operate in. Due to the latest highly contagious Covid-19 Delta variant, Discovery Parks has implemented a vaccination policy which requires all employees, wherever possible, to be fully vaccinated against Covid-19. This covid vaccination policy applies to all new Discovery Parks employees._

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