Resort Manager

4 weeks ago

Rottnest Island, Australia Discovery Parks Full time

Fantastic package on offer - live on the Island
- Discounts across 300+ G'Day and Discovery Parks throughout Australia
- Work in paradise at one of Australia's most iconic resorts

**About Us**:
Nestled into the sand dunes in one of the most relaxed and breathtaking coastal locations in Australia, Discovery Parks is bringing to life Rottnest Islands first glamping experience. Featuring 83-luxury tents across several service levels, a resort style pool and two restaurants and bars.

Discovery Rottnest Island is where our guests can re-imagine the great Australian family holiday, disconnect from the world, enjoy freedom, space and discover what really matters.

At the heart of Discovery Parks are happy people: happy customers and happy staff. We are building a passionate, adaptable, high performance team that works together to help our customers discover what matters.

**The Role**

**The Resort Manager directs and coordinates all activities to obtain optimum efficiency and economy of operations. Assisting the General Manager in day to day operations, the Resort Manager will bring a wealth of experience to manage a team of 75 overall whilst ensuring a premium guest experience at all times.**
- Assign duties to Department Heads, observe and assist with performance management
- Assistance with recruitment and selection
- Assisting with all Resort health and safety and brand standards
- Assisting the General Manager with Business Planning
- Building strong relationships with all staff and department heads
- Supporting Management with overseeing financials inc; EOD balancing, accounts payable, stock
- Customer centric approach, brand ambassador of Resort and demonstrating to team behavior, attitude and actions in line with the Discovery way standard
- Receives and resolves complaints and service recovery and monitor guest feedback

**Skills & Experience**
- Strong management and leadership skills
- Demonstrated ability to lead, coach, mentor a team
- Demonstrated success with financial analysis, planning and control
- Strong background in all facets of operations - F&B, Front Office & Housekeeping departments
- Good communication on policies, procedures, processes and change management
- Proactive approach to guest satisfaction, experience and feedback
- Have the ability to build strong relationships with suppliers and all internal & external stakeholders
- Experience with remote settings and keeping a positive staff culture

**Qualifications**
- 2-3 years experience in Hospitality Management
- Relevant tertiary qualifications in Tourism/Hospitality Management or equivalent (desirable)
- First Aid Qualification
- Working with Children's Check
- Responsible Service of Alcohol and Liquor Licensee Certificate
- Food Safety Supervisor
- Occupational Health and Safety (highly regarded)
- Manual C drivers licence

**Benefits**:

- A competitive salary
- Onsite accommodation provided
- Professional development opportunities and the ability to grow your career
- Discounted accommodation for you, your family & friends at over 300 G'Day Group holiday parks nationally.
- Discounts with our G’Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire, car servicing and more
- Service recognition awards
- Access to Employee Assistance Program (EAP)
- Rottnest Island as your home Paradise

If you are passionate, adventurous, and ready to hit the ground running, we want to hear from you.

Discover more to life - APPLY NOW

**Our ESG statement**

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.
- _Please note that NO Pets are allowed to reside in our onsite accommodation_

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