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Integrated Services Manager

4 weeks ago

Werribee, Australia Assetlink Full time

**Introduction**:
About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

**Description**:
An exciting opportunity has become available for a professional, organised and customer focused Integrated Services Manager to work with one of Assetlink’s significant clients located in Victoria. Pacific Werribee is a major regional shopping centre located in the suburb of Hoppers Crossing, approximately 29 kilometres south-west of the CBD.

You will oversee and manage the operations of the cleaning, security, maintenance and customer service teams and deliver an exceptionally high level of service.

What you will be doing
- Oversee the management of company operations in cleaning, security, customer service and maintenance for our site
- Meet our contractual obligations and delight our customers by exceeding their expectations
- Provide exceptional customer service
- Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
- Ensure compliance with contract requirements and collaborate with all stakeholders.
- Provide strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way
- Identify opportunities to provide innovation and value-add for the client
- Oversee all financials/budget and control the P&L
- Identify any problem areas affecting your area of responsibility and develop, implement, and monitor appropriate strategies to address these issues
- Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements

**Skills and Experiences**:
You will have
- Passion and commitment to deliver customer service to the highest standard
- Experience in managing a team, performance management and employee relations experience
- Ability to give direction as well as being able to motivate your team
- Demonstrated Client relationship management experience
- Strong influencing skills and the capacity to deal with issues proactively
- Excellent communication and presentation skills both written and verbal
- Ability to lead in a Culturally and Linguistically Diverse Environment (CALD)
- Facilities management experience and a background within a retail/commercial environment
- Strong financial / business acumen and exceptional attention to detail
- High standards of presentation and professional conduct
- Ability to work flexible hours to support your team and the client
- Competent computer skills are an absolute necessity
- Familiar with OHS practices and legislation
- Fully vaccinated in COVID-19

What we offer you
- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- Career development
- A family-oriented culture

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

**Assetlink’s Diversity Commitment**:
Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth.

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