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Service Co-ordinator

4 months ago

Werribee, Australia JAYVIR HOLDINGS PTY LTD Full time

Full Job Description

This position will see you provide assistance to our Senior Support Coordinator, as well as manage a caseload of NDIS clients, supporting them to identify, coordinate and implement a range of supports to enable greater individual participation in their home and their community.

In addition to the aforementioned, this role will also be responsible for:

- Assist the Senior Support Coordinator with the administration of NDIS plans, implementation of plans and reporting.
- Accurate and timely data entry pertaining to NDIS.
- Provide timely and comprehensive information and advice in response to enquiries from potential and current clients / families regarding NDIS.
- Develop, continuously improve and streamline our internal processes to ensure efficiency, scalability and sustainability.
- Ensure that databases and systems are kept up to date.
- To organise the care team whilst considering the changing needs of the participants.
- ▪ To clearly set out the expectations for each shift and direct the team accordingly.
- ▪ To promote dignity, respect and choice for participants, ensuring that the care team work within this ethos at all times.
- ▪ Ensure that care and support is provided for participants in a timely way; upholding and improving standards of care delivery.
- ▪ **Assessing the service needs of clients and linking them to the appropriate resources and providers.**:

- ▪ Advocate for adequate, timely and cost-effective services
- ▪ Respond to any issues that occur during the delivery of services.
- ▪ Schedule appointments for clients, answer phones and track clients’ service records
- ▪ Monitor the services being provided and stay up to date on any services being introduced or discontinued.
- Experience in NDIS (Support Coordination, Planning, Plan Management) and Disability services, coupled with administrative experience.
- A willingness to learn, to take ownership of work, use Initiative and be resourceful.
- Prepare yearly reports for participants.
- Exemplary customer service experience or demonstrate similar attributes.
- Meticulous attention to detail as well as effective time management, organisation and problem-solving skills.
- Proficient written and verbal communication skills.
- Proficient use and knowledge of all Microsoft programs.
- Proven ability to use interpersonal skills in a team environment. Work collaboratively with a range of stakeholders including peers, employees, external organisations.
- Current Open drivers license.
- Eligibility to clear probity checks including a Disability Worker Screening Clearance Card.
- Qualifications in Human, Community and/or Disability Services is highly desirable (or Pursuing)We're looking for people who share our values of safety, integrity, excellence, collaboration, innovation and sustainability to ensure we are Supporting People to Live Meaningful Lives.

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Schedule:

- Monday to Friday

Licence/Certification:

- Working with Children Check (preferred)
- Australian driver's licence (preferred)

**Job Types**: Part-time, Permanent

**Salary**: $30.00 - $33.00 per hour

Schedule:

- Afternoon shift
- Morning shift

Ability to commute/relocate:

- Werribee, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location