Solution Manager

3 weeks ago

Darlinghurst, Australia ED - Group Support Functions Full time

**About us**:
United behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH Hotels.

Our agile teams are empowered to innovate and deliver an excellent experience for our customers - no matter whether they choose to shop in-store, or online. With an industry-leading technology team, backed by analytics, we’re resourceful and willing to experiment.

Endeavour Group has separated from Woolworths during calendar year 2021 and is well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution

**About the Opportunity**

The Solution Manager - Services is a leadership position within the Technology team. The role is responsible for alignment, and roadmaps fit to business strategy of the relevant platform & related systems. This role comes with indirect line management using the practice/chapter model.

The role carries the ownership of the core ServiceNow technology and how it supports all retail customer journeys and interactions, across researching, searching, ordering, buying, delivery & fulfillment, digital, instore, personalisation, data and back-end core technology systems. The role is responsible for the technical product strategy/lifecycle and working alongside the Product Leads, Group Product Managers, business partners and technical teams in how to shape delivery in cost effective, quality, innovative customer experience technology solutions and services that support the business strategy.

With Endeavour Group having experienced significant growth in the last 24 months, this role carries significant importance to ensure that existing & future platforms continue to deliver a world class digital experience to our Customers.

**A day in the life of a Solution Manager - Services**
- Technology Strategy & Planning_
- Own and maintain the overall technology roadmap, for the ServiceNow, in partnership with the Business and Technology Leads.
- Working in partnership with Enterprise Architecture devise platform solutions and guide technical decisions that support the business strategy
- Partner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the relevant domains (i.e. KDDs)
- Understand, research and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage.
- Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions
- Proactive leadership on Total Cost of Ownership (TCO) of platforms and capabilities and highlight opportunities
- Active involvement in the annual Budget planning process with respect to growth/scale, opportunities or utilisation of the respective domain.
- Delivery enablement_
- Partner with the Product Managers (EDX), Solution Managers (IT) and Endeavour Brands (Pinnacle, ALH, Jimmy, Langtons etc...) to understand customer and business problems and how these translate into our quarterly plans in order to align domain and product roadmaps.
- Active involvement in the trimester planning process and provide technical advisory to ensure quality plans exist for the objectives, delivery milestones and releases; and align with the domain roadmap.
- Provide technical leadership (alongside EA/Platform Managers) advice/input into the squad backlog, especially for capabilities/features that are utilised across squads or impact end-to-end customer outcomes.
- Play a key role in the technical relationship with external technology partners within the domain - including the onboarding of new partners in the domain ecosystem
- Partner with other Solution Managers to ensure the end-to-end technology stack meets the business strategy and provide input into Tribe & Squad plans
- Develop metrics and KPIs for performance measurement relating to the domain, Document and report on performance
- Partner Operations team to ensure they are visibility of business strategy and demand.
- Contributor to the management of technology partner performance in terms of costs, timeframes, quality to agreed service levels and escalation of non
- compliance issues in relation to Sprint deliverables, Negotiate commercial terms and charges

**What you’ll need to succeed**
- Functional Capabilites_
- Business Transformation Experience.
- Technology experience, working with end-to-end, complex and high value projects
- Solid understanding of Agile and Scrum methodology, disciplines and procedures, and evidence, or ability, to help / guide others on processes
- Has good understanding of Systems Development Life Cycle
- Proven ability to execute technology solutions (by driving outcomes)
- Ability to provide input to technology strategies that enable a

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