Group Solution Manager

1 week ago

Darlinghurst, New South Wales, Australia ED - Group Support Functions Full time

About us:

Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses.

With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.


United behind a common purpose of 'Creating a more sociable future together', we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.


Endeavour Group is expected to separate from Woolworths during calendar year 2021 and will be well-positioned as an ASX Top 50 Company.

Join the team at an exciting time in their evolution

About the Opportunity
The Group Solution Manager - Commerce/Cust Experience is a key leadership position within the Technology team.

The role is responsible for the overall strategic alignment, and roadmaps fit to business strategy of the relevant platforms & related systems.

This role comes with Line Management accountability, and will have delivery squads.

Its a Mat leave cover for 6-8 months - fixed term contract


The role carries the overall ownership of the Commerce/Customer exeperince technology and how it supports all retail customer journeys and interactions, across researching, searching, ordering, buying, delivery & fulfillment, digital, instore, personalisation, data and back-end core technology systems.

The role is responsible for the technical product strategy/lifecycle and working alongside the Tribe Leads, Group Product Managers, business partners and technical teams in how to shape delivery in cost effective, quality, innovative customer experience technology solutions and services that support the business strategy.


With Endeavour Group having experienced significant growth in the last 24 months, this role carries significant importance to ensure that existing & future platforms continue to deliver a world class digital experience to our Customers.

This role is a key influencing Leadership role as well with non direct reports coming from Practices

A day in the life of a Group Solution Manager - Customer Experince

  • Technology Strategy & Planning_
  • Own and maintain the overall technology roadmap, for the Commerce/Cust Exp domain, in partnership with the Business and Technology Leads.
  • Working in partnership with Enterprise Architecture devise platform solutions and guide technical decisions that support the business strategy
  • Work with tribe and technology leaders to provide innovative solutions to meet our Customers evolving needs across digital and physical.
  • Align expectations across the enterprise and deliver a valuable and comprehensive domain roadmap
  • Partner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the relevant domains (i.e. KDDs)
  • Understand, research and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage.
  • Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions
  • Proactive leadership on Total Cost of Ownership (TCO) of platforms and capabilities and highlight opportunities
  • Active involvement in the annual Budget planning process with respect to growth/scale, opportunities or utilisation of the respective domain.
  • Delivery enablement_
  • Partner with the Tribe Leads and Product Managers (EDX), Platform Managers (IT) and Endeavour Brands (Pinnacle, ALH, Jimmy, Langtons etc...) to understand customer and business problems and how these translate into our quarterly plans in order to align domain and product roadmaps.
  • Active involvement in the trimester planning process and provide technical advisory to ensure quality plans exist for the objectives, delivery milestones and releases; and align with the domain roadmap.
  • Provide technical leadership (alongside EA/Platform Managers) advice/input into the squad backlog, especially for capabilities/features that are utilised across squads or impact endtoend customer outcomes.
  • Manage the technical relationship with external technology partners within the domain including the onboarding of new partners in the domain ecosystem
  • Partner with other Solution and Platform managers to ensure the endtoend technology stack meets the business strategy and provide input into Tribe & Squad plans
  • Develop metrics and KPIs for performance measurement relating to the domain, Document and report on performance
  • Partner Operations team to ensure they are visibility of business strategy and demand.
  • Contributor to the management of technology partner performance in terms of costs, timeframes, quality to agreed service levels and escalation of noncompliance issues in relation to Sprint deliverables, Negotiate commercial ter

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