Clients Business Manager

2 weeks ago

Sydney, Australia Payoneer Full time

Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer

Life at Payoneer is a global community, where you'll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

**Location**

Sydney, Australia

**What you'll be spending your time on**:

- Manage Payoneer Enterprise client payment flows and services, develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. Social Streaming, Marketplace, Freelancing and others).
- Develop and nurture key client relationships with stakeholders including senior management while understanding the decision-making process.
- Strategic selling aptitude managing cross sell and up sell opportunities.
- Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives.
- Formulate business insights with both internal and external data analysis, present findings to stakeholders, drive approval process with data-driven decision-making approach.
- Conduct QBRs with clients to track against both Payoneer and clients KPI
- Communicate the value of Payoneer through account review processes and prioritize plans to achieve objectives
- Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client

***Is this you?**

The Payoneers are:
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

**For this role you are also**:
**Have you done this kind of stuff?**
- Bachelor's degree in related fields, with 3-5 years of experience in a client-facing role in high growth technology firms, ecommerce/payments firms, fintech space or in a financial institution.
- Work with global cross functional teams including sales/BD, finance, marketing, risk, customer care, legal, product, professional services, and compliance.
- Work autonomously to own all aspects of the client relationship and be the client's advocate within Payoneer.
- Analytical mindset, resourceful, customer focused and team oriented.
- Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals
- Excellent communication and presentation skills, both in person and over the phone in English.
- Willingness to travel

**Not a must but a great advantage**:

- MBA or equivalent degree
- One of the following language skills will be a plus: Japanese, Korean, Thai, or Vietnamese.

**Who we are**:
Payoneer (NASDAQ: PAYO) is the world's go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands, Payoneer offers a universe of opportunities, open to you.

LI-SL1

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