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Case Manager

2 months ago

Fitzroy North, Australia Melbourne City Mission Full time

**About the Opportunity**:
MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers experienced through Homelessness, Early Years, Disability, Palliative care, Early Childhood Intervention Services and Education.

Homes First is an innovative five-year program based across the Local Government Areas of Brimbank-Melton and Hume Merri-Bek regions. Homes First is one of a suite of programs to support people sleeping rough and experiencing persistent homelessness. Our support model includes allied health, specialist housing, assertive outreach, therapeutic supports, early intervention & prevention services, legal, education and employment support.

**About you**:
We are looking for someone who can:

- Develop successful working relationships with people and work collaboratively with their care teams to assess their needs, support them to set goals, work out strategies to achieve those goals and help to develop the skills towards independence.
- Contribute to an environment that will disrupt disadvantage for people through utilising a healing orientated practice model that proactively responds to people who have experienced adverse experiences.
- Support people to build new networks and access specialised services.
- Lead and maintain strong connections with public, private, non-government and volunteer services in the local area.
- Ensure assessments and reports are written in a timely manner.
- Undertake ongoing training and professional development.
- Participate in meetings, debriefing, supervision, training, and forums.
- Ensure services are delivered within the framework of MCM’s policies and procedures, legislative requirements, and meet the relevant service standards.
- Perform other duties and responsibilities, as directed by their line manager.

**Benefits of working with MCM include**:

- Diverse and inclusive organisation
- Attractive Salary Packaging benefits
- Supportive learning and development environment
- Culture of continuous improvement

**Essential**:

- Bachelor’s qualification in social work/community work or other related field.
- Demonstrated experience working within a case management framework with people with complex support needs.
- Understanding of mobile, street based and assertive outreach support and interventions.
- Understanding or experience working with people at risk of experiencing homelessness, including knowledge of healing-oriented trauma informed approaches.
- An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues, and principles in working with people.
- Knowledge on the impact of abuse and trauma on development in order to meet clients’ needs in a developmental, individualised way.
- Provide tailored and appropriate responses to people who are from culturally and linguistically diverse backgrounds
- Regular travel between MCM West (Braybrook) and North (North Fitzroy) sites is required.
- Proficiency in planning and report writing independently and can demonstrate the ability to coordinate or network with other stakeholders for their implementation or follow up.
- Capacity to work effectively both independently an as part of a multidisciplinary team, demonstrate accountability and willingness to take direction.
- Ensure services are delivered within the framework of MCM’s policies and procedures, practice framework, legislative requirements and meet the relevant standards. All employees are required to comply with Child Safe Standards.
- Computer literacy, including proficiency in Microsoft Office and client databases.
- Satisfactory completion of safety screening including a National Police check, International Police check (if required), a current Victorian Working with Children Check (Employee), current Victorian Drivers Licence, and the right to work in Australia.

**Screening Criteria**:

- National Police check
- Working with Children check
- Valid Victorian Drivers license
- Right to Work in Australia

**About MCM**:
MCM is an** inclusive and equal opportunity employer** with a strong commitment to **safety.** MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Early Years, Disability, Homelessness, Palliative Care and Education.

**Our commitment to Safety**:
MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

**Our commitment to Diversity, Inclusion & Equity of Access**: